Managing Principal – Banking Transformation & Team Leadership (Chennai)
Role OverviewAs a Managing Principal at Capco, you will be a senior leader responsible for driving client growth, leading complex transformation programmes, and shaping strategic direction across Tier 1 banking clients. You will combine deep domain expertise, delivery leadership, and commercial acumen to deliver measurable business outcomes.
This role will play a critical leadership role in expanding Capco's footprint in India, working closely with APAC leadership to deliver large-scale banking transformation programmes and build sustainable, high-performing teams. Experience in workforce transformation and operating model optimisation would be advantageous.
Key ResponsibilitiesClient Leadership & Growth- Build and manage C-level relationships across banking clients (WRB, Corporate, Operations, Technology).
- Support origination and closing large transformation deals (primarily in Operations & Technology).
- Define and lead account growth strategy, including pipeline development and GTM propositions.
- Act as a trusted advisor on banking transformation, operational excellence, and workforce strategy.
- Lead complex, multi-year transformation programmes across operations & technology.
- Drive design and implementation of target operating models, including process, technology, and workforce.
- Ensure delivery excellence through strong governance, risk management, and KPI tracking.
- Mobilise cross-functional teams (onshore/offshore) to deliver outcomes at scale.
- Build and scale high-performing consulting teams in Chennai and broader India.
- Own capability development and workforce planning and support hiring aligned to growth ambitions.
- Mentor team and lead capability build across key areas (programme delivery, workforce management, operations).
- Drive revenue growth, utilisation, and margin improvement.
- Write SoWs / manage changes to SoWs as required and manage onboarding for the team.
- Ensure strong financial governance across engagements (pricing, cost management, delivery efficiency).
Candidates with experience in workforce transformation, workforce management, capacity planning, or operating model optimisation may have opportunities to support related client initiatives.
- Exposure to enterprise workforce forecasting and capacity planning frameworks.
- Experience supporting workforce transformation and operating model initiatives.
- Understanding of workforce management processes, governance, and tooling.
- Ability to leverage workforce and operational data to inform decision-making.
- Exposure to workforce supply-demand planning, resource optimisation, and capacity management.
- Experience presenting workforce insights and recommendations to senior stakeholders.
- 15+ years of consulting experience in financial services (banking).
- Proven senior leadership experience (Director / Managing Principal).
- Strong experience in large-scale transformation programmes (Ops, Tech, Data).
- Deep expertise in banking Transformation, Operations or Technology.
- Experience in Target Operating Model design and implementation.
- Strong understanding of workforce transformation, automation and AI impact.
- The ideal candidate would also have experience / exposure in Workforce / Capacity Management.
- Experience working across global delivery models including India hubs.
- Strong network within Indian banking ecosystem or GCC environment.
- Experience building and scaling teams in India.
- Strong executive presence and stakeholder influence.
- Commercial mindset balancing growth and delivery.
- Strategic thinker with execution focus.
- Collaborative leadership across geographies.
- Passion for developing high-performing teams.
- Delivery quality and client satisfaction.
- Practice capability build and team growth.
- Successful delivery of transformation outcomes, including operational efficiency, productivity improvement, and organisational effectiveness where applicable.
- Revenue growth and margin management.
Skills Required
- 15+ years of consulting experience in financial services or banking
- Senior leadership experience at Director or Managing Principal level
- Experience leading large-scale transformation programs across operations, technology, or data
- Deep expertise in banking transformation, operations, or technology
- Experience designing and implementing target operating models
- Understanding of workforce transformation, automation, and AI impact
- Experience working across global delivery models, including India hubs
- Strong network within the Indian banking ecosystem or GCC environment
- Experience building and scaling teams in India
- Executive presence and ability to influence senior stakeholders
- Commercial mindset with experience balancing growth and delivery
- Workforce transformation, workforce management, capacity planning, or operating model optimization experience
What the Team is Saying
Capco Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage in the U.S. are characterized as strong, with good coverage and favorable costs. Mental health resources and broader wellbeing programs are also emphasized as part of a comprehensive package.
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Leave & Time Off Breadth — PTO and paid holidays are described as generous, with multiple mentions of strong vacation allowances. While client work can affect usage, the underlying entitlement is presented as solid.
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Parental & Family Support — Company materials highlight enhanced family-friendly policies, including substantial maternity and paternity leave. Flexibility and return-to-work support reinforce a family-oriented approach.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
