The Role
Serve as strategic partner to enterprise industrial clients to optimize maintenance using TRACTIAN solutions: develop strategic plans, train teams, resolve factory-floor issues, lead QBRs, and liaise with engineering to drive adoption and expansion.
Summary Generated by Built In
Technical Account Manager at TRACTIAN
What you'll do
Responsibilities
Requirements
Compensation & Benefits
The Technical Account Management team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
As an Enterprise Technical Account Manager, you will be a strategic partner for large industrial clients, leveraging TRACTIAN’s solutions to optimize their operations, reduce downtime, and achieve long-term success.
- Partner with enterprise clients to develop and execute strategic maintenance plans.
- Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions.
- Collaborate with client teams on the factory floor to resolve complex maintenance challenges.
- Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities.
- Serve as a liaison between client teams and internal engineering to address advanced technical issues.
Requirements
- Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
- 5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred.
- Extensive knowledge of predictive maintenance and factory floor operations.
- Exceptional interpersonal skills with experience working with C-level executives and factory teams.
- Data-driven mindset with strong problem-solving skills and technical expertise.
- Competitive Compensation
- 30 days of paid annual leave
- Education and courses stipend
- Earn a trip anywhere in the world every 4 years
- R$1.035/month for meals allowance
- Health plan with national coverage and without coparticipation
- Dental Insurance: we help you with dental treatment for a better quality of life.
- Wellhub Membership: Access a wide range of gyms and training programs.
Skills Required
- Bachelor's degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
- 5+ years of experience in industrial environments.
- Experience as a production or maintenance supervisor.
- Extensive knowledge of predictive maintenance and factory floor operations.
- Experience working with C-level executives and factory teams (exceptional interpersonal skills).
- Data-driven mindset with strong problem-solving skills and technical expertise.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Tractian is a machine-intelligence company delivering integrated hardware, cloud software and AI to prevent machine failures and boost industrial uptime. Their offering combines vibration and condition sensors, TracOS maintenance-management software, and AI-driven analytics to enable predictive maintenance, energy optimization and operational visibility for factories and asset-heavy operations globally.
