About this opportunity:
Ericsson, Enterprise Wireless Solution, help customers, across industries and around the world, utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We're at the forefront of the Wireless WAN and 5G.
The Enterprise Support Engineers troubleshoot, escalate, and resolve customer issues regarding Cradlepoint products and/or services and educate customers on best practices when utilizing Cradlepoint. This is an entry-level position designed for someone building foundational technical knowledge and customer communication skills, with the support of experienced engineers. You will manage support cases, grow your troubleshooting expertise, and work toward greater independence over time. Products and Services include but are not limited to: Routers, APs, cellular connectivity, networking, and software services.
What you will do:
- Provide technical support to customers via phone, email, chat, and case management systems
- Troubleshoot hardware, software, connectivity, configuration, and networking issues
- Gather logs, diagnostic data, and relevant information needed for problem resolution
- Follow established troubleshooting methodologies and support processes
- Escalate issues appropriately and collaborate with senior team members when needed
- Maintain accurate case documentation and clear, professional customer communications
- Participate in training programs, certifications, and technical development activities
- Contribute to team knowledge sharing and documentation efforts
- Meet departmental performance, service, and quality expectations
The skills you bring:
- Foundational understanding of networking concepts: IP addressing, routing, switching, wireless, and cloud-managed solutions
- Familiarity with network layers, including VLANs, NAT/PAT, DHCP, DNS, TCP/UDP, firewalls, and VPN concepts
- Ability to follow documented troubleshooting procedures and identify root causes with guidance
- Professional communication skills with both customers and internal teams; ability to maintain detailed case notes
- Associate degree in IT, Computer Science, Networking, or a related field - or equivalent practical experience
- 0-2 years of experience in technical support, networking, wireless, or IT preferred
- Eagerness to learn new technologies and continuously develop technical expertise
- AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 792366
Skills Required
- Foundational understanding of IP addressing, routing, switching, wireless, and cloud-managed networking solutions
- Familiarity with VLANs, NAT/PAT, DHCP, DNS, TCP/UDP, firewalls, and VPN concepts
- Ability to follow troubleshooting procedures and identify root causes with guidance
- Professional communication skills with customers and internal teams
- Ability to maintain detailed case notes and documentation
- Associate degree in IT, Computer Science, Networking, or a related field, or equivalent practical experience
- 0-2 years of experience in technical support, networking, wireless, or IT
- Willingness to learn new technologies and continuously develop technical expertise
What the Team is Saying
.png)
.png)
Ericsson Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
-
Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
-
Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
