Enterprise Service Configuration Manager (CMDB)

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

In this role, you will:

• Own and manage the end‑to‑end configuration management database (CMDB) lifecycle, ensuring configuration item (CI) data is accurate, complete, and aligned to Enterprise Service Management processes and controls.

• Design, implement, and continuously refine CMDB data models, including class structures, relationships, and attributes, to support reliable service mapping, impact analysis, and enterprise reporting.

• Partner with service owners, engineering teams, and process owners to define and enforce CMDB governance, standards, and data quality rules across multiple services and domains.

• Define, configure, and optimize CMDB integrations, discovery patterns, and reconciliation rules to improve CI coverage, reduce manual effort, and enhance the fidelity of operational and compliance data.

• Develop and maintain system‑level documentation, including low‑level designs, API specifications, and data schemas that describe how CMDB capabilities support upstream and downstream systems.

• Safely integrate and operate AI/ML‑enabled solutions that improve CMDB data quality, anomaly detection, and change impact prediction, including familiarity with AI‑driven systems, tools, or workflows and applying AI/ML concepts to real world products.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.

• Senior individual contributor with demonstrated technical leadership; experience leading or managing a team of engineers for at least one year, but not currently operating as a senior people manager.

• Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments.

• Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth for services, infrastructure, and dependencies.

• Deep hands‑on experience with ServiceNow or Jira Service Management, including:

• CMDB and CSDM‑aligned service modeling

• Integrations with ITSM (incident, change, problem, request)

• ITOM (discovery, event management), ITAM, observability, and cloud platforms

• Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API‑based data integrations with IT and business systems.

• Demonstrated ability to define and drive configuration standards, data models, governance frameworks, ownership models, and data quality KPIs, along with long‑term CMDB roadmap planning.

• Experience leading cross‑team initiatives to improve dependency visibility, change impact analysis, and operational resilience for Tier 0 / Tier 1 or mission‑critical services.

• Proven capability supporting multiple services and stakeholders within a complex enterprise environment.

• Strong communicator and stakeholder manager, comfortable influencing senior technical and business leaders without direct authority.

• Familiarity with AI‑driven tools or workflows, applying AI/ML concepts to improve configuration data quality, incident response, or change management outcomes.

Preferred Qualifications:

• Experience operating an enterprise‑scale CMDB/AMDB supporting complex, distributed application and infrastructure landscapes, including cloud and hybrid environments.

• Strong track record of architecting and evolving CMDB integrations, discovery toolchains, reconciliation strategies, and data pipelines to improve coverage, accuracy, and operational reliability.

• Demonstrated ability to use CMDB data and analytics to drive decisions related to service health, risk management, change impact, and operational resilience, including leveraging AI/ML‑enabled insights where appropriate.

• Experience leading CMDB‑related design reviews and making low‑level design decisions for APIs, data models, integrations, and workflows used across multiple domains or organizational units.

• Advanced experience applying AI/ML techniques or AI‑assisted tools to automate CI classification, detect configuration drift, predict service impact, or enhance operational outcomes, with a strong focus on safe and responsible adoption.

• Background in adjacent or closely related roles, such as ITSM or ITOM Architect, ServiceNow Platform Owner, SRE, or Resilience Engineering leader, with deep exposure to service topology, service mapping, and CMDB‑driven operations.

• Domain experience in travel, e‑commerce at scale, marketplaces, SaaS, or cloud service providers, particularly in environments requiring high availability and strong operational resilience.

• Familiarity with supporting mission‑critical, Tier 0 / Tier 1 services in high‑transaction, customer‑facing platforms.

The total cash range for this position in Seattle is $156,500.00 to $219,000.00. Employees in this role have the potential to increase their pay up to $250,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.