We are on the lookout for an Enterprise Sales Representative to join our dynamic team! This role is crucial in supporting our Enterprise Payments Sales function, driving the adoption of Mukuru's solutions to MSMEs, Corporates, NGOs, Supranationals, and Government agencies. You'll oversee the entire sales pipeline—from lead generation to client acquisition and ongoing relationship management. Reporting to the Enterprise Sales Manager, you'll work closely with the Sales and Enterprise Operations teams and other key functions within Mukuru. Externally, you’ll engage regularly with clients and third-party service providers, making a significant impact on our growth and success.
Duties and Responsibilities (Include but are not limited to):
Sales:
- Contribute to achieving sales targets by identifying and qualifying potential enterprise leads.
- Actively follow up on leads and convert them into clients.
- Monitor industry channels for RFPs, RFQs, and similar opportunities, responding with well-crafted proposals.
- Network at industry events to expand reach and generate new leads.
Account Management:
- Deliver exceptional account management to key Enterprise Payment clients.
- Maintain regular communication through meetings and check-ins.
- Re-engage inactive clients to explore future business opportunities.
Sales Administration and Reporting:
- Collaborate with internal teams to ensure a smooth onboarding process for new clients.
- Maintain accurate records of sales activities and client data.
- Provide regular reports on lead status, pipeline progress, and sales performance.
- Work closely with internal teams to enhance processes and ensure a positive client experience.
Key Requirements
- Bachelors degree or Advanced Diploma
- 3 years experience IN Sales
- Deep understanding of B2B sales processes, preferably in the Remittance and Payments industries Intermediate
- Strong understanding of client relationship management Intermediate
- Proficiency in reporting on sales metrics Intermediate
- Understanding of Enterprise client needs and the solutions Intermediate
- Proficiency in presenting ideas and solutions to clients and stakeholders Intermediate
Additional Skills
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
