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Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.
Pay and Benefits:
Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Enterprise Resiliency Office Director will play a leadership role in strengthening DTCC’s ability to withstand, respond to and recover from disruptive events. This role is responsible for leading key components of DTCC’s enterprise resiliency capability across incident and crisis management, operational resilience, business continuity, scenario planning, business observability, executive reporting and continuous improvement.
The Director will work across business, technology, operations, risk, legal, communications and client-facing teams to ensure DTCC can continue to deliver critical services through potentially disruptive events. This role requires strong leadership, sound judgment under pressure and the ability to translate complex operational, technical and business issues into clear actions, executive-level updates and stakeholder communications.
Your Primary Responsibilities:
- Lead and execute enterprise resiliency priorities across DTCC’s products, services, technology and operations, ensuring alignment with ERO strategy, governance expectations and enterprise objectives.
- Act as a senior leader in the Business Incident Management System process, including incident assessment, escalation, coordination, business impact analysis, stakeholder engagement and timely resolution tracking.
- Lead or support incident and crisis response activities during major disruptions, ensuring alignment between business, technology, risk, legal, communications and executive stakeholders.
- Determine and communicate business impact, incident severity, escalation needs and executive-level considerations during active events.
- Oversee internal and external incident communications to ensure messages are accurate, timely, targeted, consistent and appropriate for the intended audience.
- Lead post-incident activities, including root cause analysis coordination, lessons learned, after-action tracking, issue identification and continuous improvement of response processes.
- Partner with business areas to identify and maintain critical services, disruption tolerances, recovery objectives, business impact analysis inputs and operational response capabilities.
- Lead scenario planning, tabletop exercises, industry exercises, disaster recovery activities, client testing, data center rotations, extended runs and other resiliency validation activities.
- Support development and maintenance of resiliency frameworks, standards, procedures, playbooks and governance materials.
- Drive enhancements to business observability, incident data quality, dashboards, executive reporting and metrics that support senior management decision-making.
- Maintain strong relationships with business, technology, risk, legal, communications, client-facing and regional teams to understand resiliency concerns and coordinate appropriate response strategies.
- Support audit, regulatory and control-related activities by ensuring timely responses, accurate documentation, effective issue tracking and alignment with operational resilience expectations.
- Oversee resiliency initiatives and continuous improvement efforts across ERO people, processes, tooling and operating model.
- Lead, coach and develop team members, creating a high-performing, collaborative and resilient team culture.
- Demonstrate strong risk management discipline by following established procedures, identifying gaps, escalating concerns and reinforcing ethical behavior.
Qualifications:
- Minimum of 12 years of related experience in business operations, operational resilience, crisis management, incident management, business continuity, technology risk, operational risk or financial services operations.
- Bachelor’s degree preferred or equivalent experience.
Talents Needed for Success:
- Strong executive presence with the ability to lead through ambiguity, pressure and time-sensitive situations.
- Excellent verbal and written communication skills, including the ability to simplify complex legal, technical, operational and business concepts for senior leaders and stakeholders.
- Prior experience leading teams, cross-functional initiatives or enterprise-level response activities.
- Experience in the financial services industry, market infrastructure, clearing and settlement, client service or critical operations preferred.
- Experience supporting executive stakeholders, governance forums, regulatory inquiries, audits or control-related activities preferred.
- Proven ability to lead incident, crisis or major business disruption response activities across diverse teams and seniority levels.
- Strong judgment and decision-making skills, particularly during active incidents or situations with incomplete information.
- Ability to build trusted relationships across business, technology, risk, legal, communications, operations and client-facing teams.
- Strong understanding of operational resilience, business continuity, scenario planning, incident management and post-incident review practices.
- Ability to manage multiple priorities, drive accountability and deliver outcomes across a complex enterprise environment.
- Knowledge of securities markets, clearing and settlement processes, treasury markets, market infrastructure or regulatory expectations is preferred.
- Demonstrated commitment to continuous improvement, transparency, ethical behavior and risk-aware decision-making.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About UsDTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the TeamEnterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.
These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.
Skills Required
- Minimum 12 years of related experience in business operations, operational resilience, crisis management, incident management, business continuity, technology risk, operational risk, or financial services operations
- Bachelor’s degree or equivalent experience
- Experience leading teams, cross-functional initiatives, or enterprise-level response activities
- Experience leading incident, crisis, or major business disruption response activities across diverse teams and seniority levels
- Strong understanding of operational resilience, business continuity, scenario planning, incident management, and post-incident review practices
- Strong executive presence and ability to lead through ambiguity, pressure, and time-sensitive situations
- Excellent verbal and written communication skills, including simplifying complex concepts for senior leaders and stakeholders
- Strong judgment and decision-making skills during active incidents or situations with incomplete information
- Ability to build relationships across business, technology, risk, legal, communications, operations, and client-facing teams
- Ability to manage multiple priorities, drive accountability, and deliver outcomes in a complex enterprise environment
- Experience in financial services, market infrastructure, clearing and settlement, client service, or critical operations
- Experience supporting executive stakeholders, governance forums, regulatory inquiries, audits, or control-related activities
- Knowledge of securities markets, clearing and settlement processes, treasury markets, market infrastructure, or regulatory expectations
The Depository Trust & Clearing Corporation (DTCC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Depository Trust & Clearing Corporation (DTCC) and has not been reviewed or approved by The Depository Trust & Clearing Corporation (DTCC).
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive and include mental health support, in-network preventive care, and company-supported HSA/FSA options. Company HSA contributions plus life, AD&D, and disability coverage further reinforce depth of protection.
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Retirement Support — A 401(k) with company matching and references to pension-related benefits provide meaningful long-term savings support. Charitable contribution matching and financial-planning resources complement the core retirement offerings.
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Parental & Family Support — Generous parental leave, adoption assistance, childcare benefits, and dependent care FSAs indicate strong support for families. Back-up care and specialized family health programs are highlighted as part of the package.
The Depository Trust & Clearing Corporation (DTCC) Insights
What We Do
With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 21 locations around the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2021, DTCC’s subsidiaries processed securities transactions valued at nearly U.S. $2.4 quadrillion. Its depository provides custody and asset servicing for securities issues from 177 countries and territories valued at U.S. $87.1 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes 16 billion messages annually. To learn more, please visit us at www.dtcc.com.
