Cloud & Platform Lead

We are seeking a hands-on Lead - Enterprise Platforms to support and enhance our enterprise cloud and infrastructure environment across Azure, Microsoft 365, identity, endpoint, and SaaS platforms. This role acts as a key escalation point for both internal IT teams and MSP support, ensuring stability, performance, and security across all core platforms. 

Responsibilities:

• Design, implement, configure, and operate Microsoft Azure and Microsoft 365 services across production environments.  
• Administer and support core infrastructure platforms including Azure Virtual Desktop (AVD), Microsoft Intune, Entra ID, Zoom Phone, and key SaaS applications.  
• Act as a Tier 3 escalation point for complex cloud, identity, endpoint, infrastructure, and SaaS incidents from internal IT teams and MSP.  
• Troubleshoot and resolve production issues across Azure, M365, networking, identity, and endpoint environments, ensuring service stability and performance.  
• Manage identity and access services, including Entra ID, Conditional Access, MFA, RBAC, PIM, and Identity Governance, including hands-on configuration and issue resolution.  
• Implement and support endpoint management solutions using Intune, Windows Autopilot, compliance policies, and device security controls.  
• Maintain backup, disaster recovery, and cyber resilience platforms, including Acronis, SpinOne, and related recovery processes and testing.  
• Develop and maintain technical runbooks, operational procedures, configuration standards, and platform documentation.  
• Support cloud transformation initiatives, including migrations, modernization, automation, and platform optimisation.  
• Build and maintain automation scripts and operational tooling using PowerShell and related technologies.  
• Monitor platform performance, availability, and cost efficiency, proactively identifying and resolving issues.  
• Collaborate with security teams to implement and support Zero Trust architecture, security baselines, and compliance controls.  
• Participate in incident response, root cause analysis (RCA), and problem management activities.  
• Support project delivery, including onboarding, migrations, integrations, and service transitions into production.  
• Lead and manage the Cloud & Platform team, ensuring effective delivery of services.   
• Conduct coaching, feedback, and performance management to lift the capability of the Cloud & Platform team. 

• 8+ years of experience in Infrastructure, Cloud, Systems, or Platform Engineering.  

• Strong experience with Microsoft Azure and Microsoft 365.  

• Advanced administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, and related collaboration services.  

• Strong experience administering Azure Virtual Desktop (AVD).  

• Expert-level knowledge of Microsoft Intune, Windows Autopilot, endpoint compliance, application deployment, and endpoint security.  

• Deep understanding of Entra ID, hybrid identity, federation, SSO, Conditional Access, MFA, RBAC, PIM, Identity Governance, and lifecycle management.  

• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, and hybrid identity environments.  

• Experience managing virtualization platforms such as vSphere, Hyper-V, or Azure virtualization technologies.  

• Experience with enterprise storage technologies, SAN/NAS platforms, and capacity planning.  

• Experience managing backup, disaster recovery, and business continuity solutions including Acronis, SpinOne, and related technologies.  

• Experience with Endpoint Detection and Response (EDR), endpoint protection, and security monitoring platforms.  

• Experience with Microsoft Defender Suite including Defender for Endpoint, Defender for Office 365, Defender for Cloud, and Defender for Cloud Apps.  

• Strong understanding of Zero Trust architecture and cybersecurity best practices.  

• Advanced PowerShell scripting and automation skills.  

• Strong troubleshooting, documentation, architecture, and platform governance skills.  

• Microsoft, Azure, VMware, Security, or Networking certifications are highly desirable. 

• 500K per incident HMO coverage + Dental & Optical benefits ​
• 2-week paid Christmas vacation​
• Electricity & Data subsidies​
• 25K Educational Assistance ​
• Training and equipment will be provided​
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM​