Unleash your potential and shape your future in a role that transforms raw data into innovative solutions. Be at the forefront, collaborate with stakeholders, and excel in both traditional and low-code environments to enhance operational efficiency.
Job summary:
As an Operations Automation Associate in Commercial & Investment Bank, you conduct intermediate intelligent automation and business analysis to gather requirements from the Operational Function to translate process improvements and solutions for operations efficiencies. You gather information, execute, and implement automation and the digitization strategy to deliver the outcomes of the automation to support the Operations function.
Job responsibilities:
- Engage stakeholders and analytics partners to support automation delivery end-to-end, including requirements, design, build, testing, deployment, and continuous improvement
- Contribute to the operational automation strategy and define metrics such as objectives and key results, key performance indicators, and benefits tracking
- Partner with technology teams to create or enable infrastructure that supports both traditional coding and low-code automation capabilities
- Select an appropriate end-to-end automation approach (for example, workflow automation, robotic process automation, decisioning, intelligent document processing, or AI-assisted triage) and translate requirements into a feasible delivery plan
- Define outcomes and measurement (for example, capacity creation, risk reduction, cycle-time reduction, or error-rate reduction) and drive delivery to realize benefits
- Drive user-centered design by translating user needs into practical workflow and interface decisions
- Implement and maintain continuous integration and continuous delivery pipelines, automated testing, and monitoring to improve reliability
- Support post-delivery enablement through training, adoption support, and feedback-driven enhancements
- Coach and mentor junior team members on automation tools and delivery practices, including contributing to training materials
- Maintain documentation discipline to support governance, controls sign-off, and audit readiness
Required qualifications, capabilities, and skills
- Five years of experience delivering production-grade software as a full stack engineer
- Experience building backend services using Python or Java.
- Experience building modern web applications using React, Angular, or Vue, including HTML and CSS, responsive design, and component-based development
- Experience deploying and operating applications on Amazon Web Services and or Microsoft Azure, including continuous integration and continuous delivery, automated testing, monitoring and alerting, and incident triage
- Experience designing and consuming REST application programming interfaces, including authentication and authorization, input validation, error handling, resiliency patterns, and logging and telemetry
- Strong working knowledge of SQL and relational databases (for example, Microsoft SQL Server, MySQL, or Oracle)
- Experience delivering AI-enabled features using large language models, natural language processing, or machine learning services, including prompt design, tool or application programming interface integration, retrieval patterns, evaluation, and reliability and data-handling guardrails
- Experience using a Git-based workflow, including code reviews and disciplined software delivery lifecycle and change practices
Preferred qualifications, capabilities, and skills
- Bachelor’s degree (or higher) in Computer Science, Engineering, IT, or equivalent practical experience.
- AWS Certified Cloud Practitioner or similar certifications
- Experience building AI solutions with LLM orchestration patterns (e.g., tool/function calling, agentic workflows), RAG, vector search, and/or embedding-based retrieval.
- Experience with model evaluation (offline test sets, regression testing for prompts, quality/safety metrics) and production controls for AI features.
- Experience with the Microsoft ecosystem (.NET/C#, Azure services) and/or Power Platform (Power Automate/Power Apps).
- Hands-on experience with robotic process automation and or workflow automation; exposure to optical character recognition and intelligent document processing is a plus
- Exposure to process mining and translating insights into automation opportunities.
- Experience mentoring junior engineers and contributing reusable components/frameworks.
- Experience building and maintaining unit and integration test suites; experience with user interface automation testing tools is a plus
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Five years delivering production-grade software as a full stack engineer
- Experience building backend services using Python or Java
- Experience building modern web applications using React, Angular, or Vue, including HTML and CSS, responsive design, and component-based development
- Experience deploying and operating applications on AWS and/or Microsoft Azure including CI/CD, automated testing, monitoring and alerting, and incident triage
- Experience designing and consuming REST APIs, including authentication/authorization, input validation, error handling, resiliency, logging and telemetry
- Strong working knowledge of SQL and relational databases (Microsoft SQL Server, MySQL, or Oracle)
- Experience delivering AI-enabled features using large language models, NLP, or machine learning services, including prompt design, API integration, retrieval patterns, evaluation, and data-handling guardrails
- Experience using a Git-based workflow, including code reviews and disciplined software delivery lifecycle and change practices
- Bachelor's degree in Computer Science, Engineering, IT, or equivalent practical experience
- AWS Certified Cloud Practitioner or similar certification
- Experience with LLM orchestration patterns, RAG, vector search, and embedding-based retrieval
- Experience with model evaluation and production controls for AI features
- Experience with Microsoft ecosystem (.NET/C#, Azure) and/or Power Platform (Power Automate/Power Apps)
- Hands-on experience with robotic process automation and/or workflow automation; OCR and intelligent document processing a plus
- Exposure to process mining and translating insights into automation opportunities
- Experience mentoring junior engineers and contributing reusable components/frameworks
- Experience building and maintaining unit and integration test suites; UI automation testing tools a plus
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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