Role Summary
We are looking for an Enterprise Mobility Management (EMM) SME with strong expertise in Microsoft Intune, iOS/iPadOS, Apple Business Manager (ABM), Android Enterprise, Samsung Knox, and Power BI. The candidate will be responsible for managing, enhancing, troubleshooting, and optimizing enterprise mobility services while providing technical guidance, reporting, and support for mobility initiatives.
Key Responsibilities
Microsoft Intune & EMM
• Manage and support Enterprise Mobility Management solutions based on Microsoft Intune.• Troubleshoot complex issues related to device enrollment, compliance, configuration profiles, application deployment, and Conditional Access.• Perform root cause analysis and drive resolution of critical incidents and escalations.• Manage EMM certificates, tokens, integrations, and service dependencies.• Collaborate with Security, Identity, Infrastructure, and Application teams to deliver secure and scalable mobility solutions.• Create and maintain technical documentation, SOPs, knowledge base articles, and operational procedures.
iOS / Apple Ecosystem
• Configure and manage Apple Business Manager (ABM) integration with Microsoft Intune.• Create, renew, and maintain APNS certificates, ADE/DEP enrollment tokens, and VPP/App & Books tokens.• Configure and manage Intune iOS/iPadOS enrollment profiles, supervision settings, setup assistant customization, and device naming conventions.• Troubleshoot ADE/DEP enrollment issues, ABM synchronization problems, device assignment issues, and enrollment profile failures.• Support iOS configuration profiles including Wi-Fi, VPN, certificates, email, restrictions, and app configuration policies.• Manage VPP application deployment and troubleshoot app licensing, assignment, and installation issues.• Perform advanced troubleshooting using Intune diagnostics, Apple Configurator, Console logs, and sysdiagnose logs.
Android Enterprise & Samsung Knox
• Configure and support Android Enterprise deployments integrated with Microsoft Intune.• Manage Android Enterprise enrollment methods including Fully Managed, Work Profile, Corporate-Owned Work Profile (COPE), and Dedicated Devices.• Administer and troubleshoot Samsung Knox Mobile Enrollment (KME) and Knox-related integrations.• Support Android configuration profiles, compliance policies, managed Google Play applications, and app configuration policies.• Troubleshoot device enrollment failures, application deployment issues, compliance problems, and policy conflicts.• Manage Android OS update policies and security configuration deployment.• Work with resellers and OEM enrollment programs for Android device onboarding and lifecycle management.
Power BI & Reporting
- Develop and maintain Power BI dashboards and operational reports related to EMM services.
- Create reporting solutions for device compliance, inventory, enrollment trends, mobile security posture, and service KPIs.
- Integrate Power BI with Microsoft Graph, Intune, Excel, and other enterprise data sources.
- Analyze operational data and provide actionable insights to management and stakeholders.
- Create executive dashboards and visualization reports for leadership reviews and service governance.
Continuous Improvement & Automation
- Identify opportunities for operations improvement, process optimization, and automation.
- Support automation initiatives and participate in testing, validation, and implementation of new ideas.
Required Skills
- 7+ years of overall IT experience.
- Minimum 5 years of hands-on experience with Microsoft Intune.
- Strong knowledge of:
- Microsoft Intune
- iOS/iPadOS Device Management
- Apple Business Manager (ABM)
- APNS, ADE/DEP, and VPP
- Android Enterprise
- Samsung Knox Mobile Enrollment (KME)
- Experience in managing enterprise mobility platforms and device lifecycle management.
- Hands-on experience with Power BI dashboard development and reporting.
- Knowledge of Microsoft Entra ID, Conditional Access, MFA, and Mobile Application Management (MAM).
- Experience working with Apple and Google Developer Portals.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
Preferred Skills
- PowerShell Scripting
- Microsoft Graph API
- Power Automate
- Microsoft Power Apps
- Mobile application deployment and lifecycle management
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 790060
Skills Required
- 7+ years of overall IT experience
- At least 5 years of hands-on Microsoft Intune experience
- Strong knowledge of Microsoft Intune
- Experience managing iOS/iPadOS device management
- Experience with Apple Business Manager, APNS, ADE/DEP, and VPP
- Experience with Android Enterprise
- Experience with Samsung Knox Mobile Enrollment
- Experience managing enterprise mobility platforms and device lifecycles
- Hands-on Power BI dashboard development and reporting experience
- Knowledge of Microsoft Entra ID, Conditional Access, MFA, and Mobile Application Management
- Experience working with Apple and Google Developer Portals
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- PowerShell scripting experience
- Microsoft Graph API experience
- Power Automate experience
- Microsoft Power Apps experience
- Mobile application deployment and lifecycle management experience
- Academic credentials from recognized and accredited institutions, subject to verification
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
