About this opportunity:
The Proactive Access & Estates support coordinator is responsible for delivering proactive Access & Estates operations supporting the MBNL contract. The role ensures timely and compliant site access by managing landlord relationships, proactive portfolio activities, site data governance, operational reporting, stakeholder coordination, and continuous improvement initiatives.
The role works closely with UK and EGI operational teams to maintain service continuity, improve operational performance, and support customer contractual commitments.
What you will do:
- Manage proactive Access & Estates operational activities across the MBNL portfolio.
- Process landlord and site access requests, lease validations, landlord changes, and new site onboarding.
- Maintain SiteTracker data integrity through bulk updates, documentation management, and access validation.
- Perform proactive monitoring of access performance, access breaches, and operational trends.
- Coordinate landlord portfolio management, accreditation activities, high-risk site handling, and governance processes.
- Manage operational mailboxes and coordinate workflow across multiple stakeholders.
- Support outage requests, switch key management, and operational project activities.
- Prepare operational reports, dashboards, and governance updates.
- Collaborate with UK operational teams, customers, suppliers, landlords, and internal Ericsson stakeholders.
- Identify process improvement opportunities and support automation and continuous improvement initiatives.
- Ensure compliance with contractual, operational, and health & safety requirements.
The skills you bring:
- Bachelor's Degree or equivalent experience.
- 5+ years of experience in Telecom Operations, Service Delivery, Estates, Property Management, or Field Operations.
- Strong analytical and problem-solving skills.
- Excellent stakeholder management and communication skills.
- Ability to manage multiple priorities in a dynamic operational environment.
- Strong ownership mindset and attention to detail.
- Good reporting and Microsoft Excel skills.
Preferred Skills:
- Telecom Access & Estates experience.
- SiteTracker or similar workflow management tools.
- Experience working with UK telecom customers.
- Knowledge of operational governance and service delivery.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 787991
Skills Required
- Bachelor's degree or equivalent experience
- 5+ years of experience in telecom operations, service delivery, estates, property management, or field operations
- Strong analytical and problem-solving skills
- Excellent stakeholder management and communication skills
- Ability to manage multiple priorities in a dynamic operational environment
- Strong ownership mindset and attention to detail
- Good reporting and Microsoft Excel skills
- Telecom Access and Estates experience
- SiteTracker or similar workflow management tool experience
- Experience working with UK telecom customers
- Knowledge of operational governance and service delivery
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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