Cox Enterprises
Empowering people today to build a better future for the next generation.
Atlanta, GA, USA

Enterprise Applications Engineer II

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About the Team
The Enterprise Application Engineer II will be part of the Service Enablement team. This team is responsible for providing Level I/II technical support for internal systems including ServiceNow, Rally, and Sterling.
This position is located in Atlanta, GA. A successful candidate is required to live in Atlanta (or surrounding areas) and go into the office 2 or more times a week.
What You'll Do
The Enterprise Applications Engineer II is responsible for daily support and maintenance of Cox Automotive's ServiceNow, Rally, and Sterling applications with a focus on Incident and Problem Management, Knowledge Management, Integrations, and Monitoring/Alerting. This role proactively identifies and responds to application and system issues ensuring proper analysis and troubleshooting steps are performed prior to incident closure. The EAE also provides superior service and assistance to end-users and stakeholders by serving as a support guide, quickly resolving user issues and increasing productivity.
Job Responsibilities:

  • Provide application support responsibilities to end-users of ServiceNow, Rally, and Sterling.
  • Identify, troubleshoot, and resolve complex application issues.
  • Collaborate and partner with development teams to understand and support new features and functionality that goes live with each release.
  • Manage multiple support ticket queues.
  • Incident and Problem management.
  • Assist in the implementation of monitoring solutions using New Relic and Splunk
  • Automate manual routine tasks.

Who You Are

  • Bachelor's degree in a related discipline and 5+ years of experience in a related field, or 8+ years' experience in lieu of degree.
  • ServiceNow System Administrator experience is preferred.
  • Experience supporting highly available, mission-critical applications.
  • Fluent coding experience with at least one of these languages: Python, Java, C#, JavaScript
  • Experience managing a support ticket queue.
  • Excellent problem solving and troubleshooting skills.
  • Excellent verbal and written communication skills
  • Excellent documentation skills
  • Experience with version control systems (Git or SVN) and branching strategies is preferred.
  • Experience supporting solutions in AWS

About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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What are Cox Enterprises Perks + Benefits

Cox Enterprises Benefits Overview

We want our employees living their best lives. That means different things to different people, so we’ve curated benefits that reflect myriad needs and pursuits. Whether you’re looking for comprehensive healthcare or want to further your education, eager for adoption service support or a solid 401(K), Cox has all this, and much, much more awaiting you.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Onsite office parking
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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