The Enterprise Application Engineer II will be part of the Service Enablement team. This team is responsible for providing Level I/II technical support for internal systems including ServiceNow, Rally, and Sterling.
This position is located in Atlanta, GA. A successful candidate is required to live in Atlanta (or surrounding areas) and go into the office 2 or more times a week.
The Enterprise Applications Engineer II is responsible for daily support and maintenance of Cox Automotive's ServiceNow, Rally, and Sterling applications with a focus on Incident and Problem Management, Knowledge Management, Integrations, and Monitoring/Alerting. This role proactively identifies and responds to application and system issues ensuring proper analysis and troubleshooting steps are performed prior to incident closure. The EAE also provides superior service and assistance to end-users and stakeholders by serving as a support guide, quickly resolving user issues and increasing productivity.
Job Responsibilities:
- Provide application support responsibilities to end-users of ServiceNow, Rally, and Sterling.
- Identify, troubleshoot, and resolve complex application issues.
- Collaborate and partner with development teams to understand and support new features and functionality that goes live with each release.
- Manage multiple support ticket queues.
- Incident and Problem management.
- Assist in the implementation of monitoring solutions using New Relic and Splunk
- Automate manual routine tasks.
- Bachelor's degree in a related discipline and 5+ years of experience in a related field, or 8+ years' experience in lieu of degree.
- ServiceNow System Administrator experience is preferred.
- Experience supporting highly available, mission-critical applications.
- Fluent coding experience with at least one of these languages: Python, Java, C#, JavaScript
- Experience managing a support ticket queue.
- Excellent problem solving and troubleshooting skills.
- Excellent verbal and written communication skills
- Excellent documentation skills
- Experience with version control systems (Git or SVN) and branching strategies is preferred.
- Experience supporting solutions in AWS
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
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