Mural, the leading visual work platform for the enterprise, makes teamwork feel like less work. Our intuitive visual workspace enables teams to easily work together and collaborate better using proven design-thinking techniques. Built for enterprise teams, Mural meets the most stringent of IT and regulatory requirements. Industry leaders — including IBM, Microsoft, SAP, and Abercrombie & Fitch — choose Mural to help their teams accelerate innovation and problem solving at scale. Whether your team is fully remote, distributed, in the office, or still figuring it out, Mural brings teams across the enterprise together to do the work that matters most.
ABOUT THE TEAM
Mural is a leading provider of visual collaboration software that is on a mission to fix the way teams work together. We are a hard working bunch that are committed to caring, adapt to thrive, and know we will triumph through teamwork.
YOUR MISSION
We are seeking a proactive and organized individual to join our team as an Account Development Representative (ADR). As an ADR at Mural, your primary responsibility will be to collaborate closely with Account Managers (AMs) and Customer Success Managers (CSMs) in a Pod to develop expansion strategies within our current accounts and set up meetings to drive growth opportunities.
WHAT YOU'LL DO
- Collaborate within a Pod: Work closely with Account Managers and Customer Success Managers within a dedicated Pod to align on account strategy and expansion goals. Collaborate on account planning, customer needs analysis, and growth strategies.Conduct thorough analysis of existing customer accounts to identify potential expansion opportunities. Utilize customer data, usage patterns, and other relevant metrics to uncover areas where Mural can provide additional value.
- Develop Expansion Strategies: Contribute to the development of expansion strategies within the assigned accounts. Provide insights and ideas to the Pod team on how Mural's solutions can address customer needs and drive additional adoption.
- Source Discovery Meetings: Proactively reach out to customers within the assigned accounts to schedule meetings with the Account Managers. Effectively communicate the purpose and value of these meetings to generate interest and secure appointments.
- Needs Identification: Collaborate with the AMs and CSMs to identify and understand customer challenges, pain points, and desired outcomes. Leverage this knowledge to set up discovery meetings with new and existing stakeholders for the AM.
- Pipeline Management: Maintain accurate and up-to-date records of customer interactions, activities, and meeting outcomes in Salesforce.
WHAT YOU'LL BRING
- 6+ months proven experience in a customer-facing role, such as sales development, account development, or account executive
- Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with customers
- Strong organizational and time management skills, with the ability to prioritize tasks effectively
- Self-motivated and results-oriented, with a track record of meeting or exceeding targets
- Collaborative mindset, with the ability to work within a team-oriented environment
- Familiarity with Salesforce, Chilipiper, Outreach, Zoominfo, and Linkedin Sales Navigator
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What We Do
Mural is a collaborative intelligence company. We connect teams to unlock their potential, increasing the innovation capacity of the enterprise. Mural creates a culture of effective collaboration — where everyone is connected, contributing, and empowered to deliver business-driving outcomes.
The Mural Collaborative Intelligence System™ centers around a digital whiteboard collaboration space, where teams work together in real-time or asynchronously. Consulting, innovation, product, information technology, and executive leadership teams collaborate visually with Mural, using guided visual methods and Facilitation Superpowers™ features to connect and innovate.
Joining forces with the LUMA Institute, Mural is also transforming how teams work together with a mission to introduce millions to collaboration design. Collaboration design is a new discipline that brings relational intelligence and psychological safety to group interactions — taking aim at isolation and disconnection and helping teams solve problems together with playful, provocative methods of visual thinking. Coming in late 2022, Mural aims to launch the Collaboration Design Institute™ (CDI). The CDI™ will offer training, curriculum development, certification, research, and consultation for professional collaboration designers.
Mural is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, Microsoft, GitLab, Steelcase, Thoughtworks, and Atlassian.
Why Work With Us
Every day, we work together in a product that’s designed to cultivate creativity, empathy, and open-mindedness. We are committed to building a team where people of all races, genders, and orientations feel seen, heard, and valued. We strive to be the most equitable employer out there. Come join us and see what it’s like to grow with a diverse team!
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