Jobs at Mural

Designs, builds, and improves Mural’s Canvas platform, including real-time collaboration, shared document editing, spatial interactions, rendering performance, asset management, APIs, and AI-enabled capabilities. Owns initiatives from problem definition through measurement, designs scalable and reliable systems, optimizes performance, and contributes to technical reviews, mentoring, documentation, and engineering practices. Partners with Product, Design, and Engineering to deliver maintainable, high-quality editor experiences.

Designs and ships identity and access management systems, including authentication, authorization, SSO, MFA, SCIM provisioning, session management, and permissions. Builds enterprise administration experiences for organization configuration, user and content administration, billing, and internal tooling. Owns technical initiatives end to end, contributes to secure and reliable architecture, mentors teammates, reviews code, and collaborates across product, design, security, and infrastructure in a remote-first environment.

Build and maintain platform engineering tools, build infrastructure, CI/CD pipelines, and developer workflows for a large TypeScript and Node.js codebase. Improve automation, reliability, scalability, performance, and developer productivity across software delivery processes. Collaborate with engineering teams, document solutions, support internal customers, and operate Kubernetes workloads. The role may also involve custom operators and AI-powered capabilities for development, testing, observability, and releases.

Build customer-facing growth and engagement features across acquisition, activation, retention, and monetization. Design and analyze experiments using feature flags and A/B testing, develop instrumentation and event pipelines, improve performance and scalability, and contribute to architecture and technical strategy. Collaborate with Product, Design, Data, Marketing, and Customer Success while mentoring engineers and promoting reliable, high-quality engineering practices.

Lead growth product design across discovery, activation, monetization, onboarding, pricing, upgrade, and lifecycle experiences. Use behavioral data and experimentation to improve funnels while protecting user trust and product quality. This hands-on manager role includes designing polished end-to-end experiences, partnering with product, engineering, research, and data science, establishing reusable growth patterns, leading workshops, and managing or mentoring one to three designers.

Leads revenue strategy, operations, GTM systems, and sales enablement for a global SaaS revenue organization. Partners with the CRO and cross-functional GTM leaders to develop growth strategies, optimize processes, implement systems, improve forecasting and performance analysis, deliver executive reporting, and build seller productivity programs. Manages and coaches Revenue Operations, GTM Systems, and enablement teams while driving alignment, operational excellence, and continuous improvement.

Build and maintain Mural’s integration platform, including two-way sync with systems such as Jira, Linear, and Asana; Microsoft, conferencing, notification, and content integrations; public APIs; file handling; and format conversion. Lead projects end to end, design scalable and secure systems, manage third-party API concerns, create testing and documentation strategies, mentor engineers, and collaborate across teams on technical boundaries and platform capabilities.

Lead foundational and strategic mixed-methods UX research to shape product vision, strategy, and innovation. Conduct qualitative and quantitative studies, including interviews, ethnography, surveys, log analysis, segmentation, and concept testing. Translate ambiguous questions into actionable frameworks, present insights to executives, mentor designers and product partners, and establish scalable research practices across the organization.

The Deal Desk Analyst reviews opportunities, quotes, pricing, discounts, and contract terms; supports deals through billing; ensures compliance with company policies and revenue requirements; partners with Sales, Finance, Legal, and GTM Systems; resolves Salesforce issues; maintains deal documentation; and improves scalable deal processes and resources.

Design and build core backend systems for an agent platform: orchestration, durable execution, memory, tool integration, observability, and evaluation. Create scalable services/APIs, develop retrieval and long-term memory solutions, monitor and improve agent behavior, and help drive technical direction and team growth for AI-driven collaboration features.

Build and maintain customer-facing growth features, instrumentation, and experimentation platforms. Partner with Product, Design, and Data to design and analyze A/B tests, ship reliable event pipelines, improve performance and scalability, mentor engineers, and shape technical strategy to drive acquisition, activation, engagement, retention, and monetization.

Design and scale customer education programs and outcome-based learning journeys, create reusable learning content, partner cross-functionally, enable CS teams globally, and measure learning engagement and adoption to improve programs.