Jobs at Mural

Lead a small product design team to define agent-native interaction patterns and prototypes for AI-driven workflows. Own pattern language, ship high-ambiguity interactions, partner cross-functionally on product strategy, and scale reusable primitives while remaining hands-on in prototyping and design leadership.

Lead end-to-end Customer Insights product: define the canonical usage data layer, build customer-facing analytics and audit surfaces, and deliver AI-native insights. Partner with engineering, data, design, Sales, and Customer Success to drive renewal and expansion narratives, ensure enterprise readiness (permissions, compliance), and translate ambiguous business questions into clear product experiences and APIs.

Manage enterprise customer relationships, driving renewals and upsells while aligning MURAL's solutions with client business goals in a strategic manner.

As a Senior Product Designer, you'll create user onboarding flows and in-product experiences that communicate Mural's value, collaborating closely with cross-functional teams to improve user engagement and retention.

Lead the end-to-end self-serve growth funnel—acquisition through conversion—owning strategy, roadmap, experiments, and metrics. Improve activation, retention, sharing, and free-to-paid conversion while partnering across Product, Engineering, Design, Data, Marketing, and Sales and applying AI-native approaches.

Design and build core backend systems for an agent platform: orchestration, durable execution, memory, tool integration, observability, and evaluation. Create scalable services/APIs, develop retrieval and long-term memory solutions, monitor and improve agent behavior, and help drive technical direction and team growth for AI-driven collaboration features.

Lead the Data Modeling team, focusing on the development of reusable core data models and metrics. Collaborate with various teams to ensure data quality and reliability in analytics and AI/ML. Hands-on role requiring experience in data modeling, SQL, Python, and Spark.

The Senior Software Engineer ensures the reliability and performance of the Mural editor, collaborates on technical projects, and designs APIs for real-time collaboration. Responsibilities include product engineering, mentoring, and improving team processes while focusing on performance and developer experience.

Lead technical discovery and solution design for enterprise customers in the DACH region. Act as primary technical authority on complex deals, address security/compliance and integration requirements, deliver demos and documentation, inform product roadmap with regional feedback, mentor SEs, and optimize sales velocity across EMEA.

Build and maintain customer-facing growth features, instrumentation, and experimentation platforms. Partner with Product, Design, and Data to design and analyze A/B tests, ship reliable event pipelines, improve performance and scalability, mentor engineers, and shape technical strategy to drive acquisition, activation, engagement, retention, and monetization.