Jobs at Mural

Lead foundational and strategic mixed-methods UX research to shape product vision, strategy, and innovation. Conduct qualitative and quantitative studies, including interviews, ethnography, surveys, log analysis, segmentation, and concept testing. Translate ambiguous questions into actionable frameworks, present insights to executives, mentor designers and product partners, and establish scalable research practices across the organization.

The Deal Desk Analyst reviews opportunities, quotes, pricing, discounts, and contract terms; supports deals through billing; ensures compliance with company policies and revenue requirements; partners with Sales, Finance, Legal, and GTM Systems; resolves Salesforce issues; maintains deal documentation; and improves scalable deal processes and resources.

Drafts, reviews, and negotiates SaaS and other commercial agreements while serving as the primary legal partner to Sales and GTM teams. Advises on deal structure, pricing, privacy, security, renewals, and contract interpretation. Maintains templates and negotiation playbooks, manages partner and vendor agreements, and improves contracting processes through scalable workflows and AI-assisted tools.

Lead cross-functional corporate marketing initiatives to drive brand awareness, pipeline, and executive engagement. Plan and execute integrated campaigns, support events, product launches, ABM and content programs, measure performance, and collaborate with Sales, Product Marketing, Customer Success, and executives to align marketing with revenue objectives.

Lead the end-to-end self-serve growth funnel—acquisition through conversion—owning strategy, roadmap, experiments, and metrics. Improve activation, retention, sharing, and free-to-paid conversion while partnering across Product, Engineering, Design, Data, Marketing, and Sales and applying AI-native approaches.

Design and build core backend systems for an agent platform: orchestration, durable execution, memory, tool integration, observability, and evaluation. Create scalable services/APIs, develop retrieval and long-term memory solutions, monitor and improve agent behavior, and help drive technical direction and team growth for AI-driven collaboration features.

The Senior Software Engineer ensures the reliability and performance of the Mural editor, collaborates on technical projects, and designs APIs for real-time collaboration. Responsibilities include product engineering, mentoring, and improving team processes while focusing on performance and developer experience.

Lead Product Designer owning end-to-end growth journeys (discovery, activation, monetization). Design experiments, prototypes, and reusable growth patterns; partner with product, research, data, and engineering; manage and mentor 1–3 designers; advocate for user trust while optimizing funnels and pricing, onboarding, and upgrade flows.

Build and maintain customer-facing growth features, instrumentation, and experimentation platforms. Partner with Product, Design, and Data to design and analyze A/B tests, ship reliable event pipelines, improve performance and scalability, mentor engineers, and shape technical strategy to drive acquisition, activation, engagement, retention, and monetization.

Design and scale customer education programs and outcome-based learning journeys, create reusable learning content, partner cross-functionally, enable CS teams globally, and measure learning engagement and adoption to improve programs.