Enrollment Specialist

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

We're currently looking for Enrollment Specialists to recruit for our prestigious, highly-ranked University partners’ programs delivered online. Recruiting students for our programs requires a consultative, customer focused approach, an ability to meet challenges head-on and a passion for changing lives through high quality higher education.

Responsibilities Include, But Are Not Limited To:

• Prospect and Applicant Outreach:
  • Conducting a high quantity of prospect phone contacts to web generated inquiries to secure weekly standard appointments.
  • E-mailing correspondence to prospective students to follow up with their intent to complete an application.
• Prospect and Applicant Coaching:
  • Communicating approved sales presentations to promote program to prospective students over the telephone and other virtual platforms.
  • Qualifying prospective students for admission based on University admission requirements and career goal compatibility.
  • Conducting follow-up activity with prospective students to ensure they are able to successfully complete the enrollment process.
  • Closely assisting and mentoring learners and students through the enrollment process.
• Increased grades come with increased responsibility. Examples are below, but not limited to:
  • Demonstrates the ability to perform all responsibilities of an ES while taking on additional tasks and projects.
  • Coaches and engages with team members proactively.
  • Takes ownership of being the subject matter expert on program knowledge both 2U related and as it relates to the university partner.
  • Understands the importance of organization and time management to be effective for the team.
  • Helps to onboard, train and mentor team members.
  • Propose process and strategy enhancements that align with goals of the team.

Things That Should Be In Your Background:

• Bachelor's degree or 1-3 years directly related to the duties and responsibilities specified.
• Experience in higher education, teaching or sales is preferred.
• Strong sales and customer service background.
• Exceptional communication and interpersonal skills with the ability to establish rapport with a diverse customer base.
• Ability to prioritize and multi-task responsibilities at all times.
• Ability to work with a diverse team in a fast-paced, entrepreneurial environment.

An Enrollment Advisor is required to work shifts (7am-4pm SAST). This role typically works 8 hours daily, usually Monday through Friday with breaks throughout the day. Occasional and rare evening and/or weekend hours may be needed. Occasional and rare travel may be needed, as well.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide millions of learners and counting with access to world-class higher education, then join us – and do work that makes a difference.

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: [email protected]. 

About 2U

2U partners with the world's top universities and companies to develop and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, 2U delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, 2U transforms how top institutions deliver workforce-aligned online education, enabling professionals to advance without pausing their careers. Learn more at 2U.com.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.