Enrollment Front Desk Office Manager

The Enrollment Front Desk Office Manager serves as the first point of contact and face of Enrollment and is responsible for leading all front-facing operations within the Welcome Center. This role ensures a high-touch, concierge-level experience for prospective students, families, and visitors while managing the day-to-day operational flow across Admissions, Financial Aid, Operations, and related enrollment functions. 
This position owns the front desk, visitor experience, and Welcome Center operations, including staffing, training, communication flow, and coordination across all enrollment units. The Office Manager plays a critical role in shaping first impressions, removing barriers, and ensuring a seamless, personalized experience from arrival through enrollment. 
Rate: $20.23-$21.40, 35-hours per week
Key Responsibilities:
Welcom Center & Front Desk Leadership:

• Serve as the primary front-facing representative for Enrollment, delivering a warm, professional, and personalized experience to all visitors.
• Oversee all daily operations of the Welcome Center, ensuring seamless coordination of appointments, walk-ins, and visitor flow.
• Manage and maintain a high-functioning front desk operation, including coverage, scheduling, and service standards.
• Establish and enforce customer service protocols that reflect a concierge-level experience.
• Responsible of the Admissions email inbox, and answering the main phone line.
• Ensure the Welcome Center environment is inviting, organized, and brand-aligned at all times.

Operational Management & Coordination:

• Act as the central hub for enrollment operations, coordinating across Admissions, Financial Aid, and Operations.
• Manage front-end operational workflows including visitor check-in, appointment routing, and communication handoffs.
• Partner with Enrollment Operations to ensure accurate data entry, visit tracking, and CRM (Slate) utilization.
• Identify inefficiencies and implement process improvements to streamline the visitor and student experience.
• Support real-time problem solving for students and families, ensuring quick resolution or appropriate escalation.

Visitor Experience & Personalization:

• Design and implement a high-impact, personalized visit experience for all campus guests.
• Coordinate daily visit logistics including individual visits, group visits, and special populations.
• Serve as a relationship builder, ensuring families feel supported, informed, and confident in Alfred University.
• Partner with admissions counselors and financial aid staff to ensure seamless handoffs and consistent messaging.
• Monitor visitor feedback and continuously enhance the end-to-end experience.

Studetn Staff Leadership Ambassadors & Front Desk Team):

• Hire, train, and supervise student ambassadors and front desk staff.
• Develop a structured training program focused on customer service, communication, and brand representation.
• Ensure consistent, high-quality delivery of tours, greetings, and visitor interactions.

Events & Visits Integration (Operational Focus):

• Support execution of major enrollment events (Open Houses, Accepted Student Days) with a focus on logistics and visitor flow.
• Ensure all events align with Welcome Center operations and service standards.
• Coordinate cross-functional logistics with campus partners to ensure smooth execution.

Qualifications-Education & Experience, Knowledge, Skills & Abilities:

• Bachelor’s degree required
• 3+ years of experience in customer service, operations, or front-facing management
• Experience supervising staff (student or professional)

Essential Functions:

• With or without reasonable accommodations the incumbent must be able to read and write and speak the English language at a college level, be capable of performing sometimes complex mathematical calculations, statistical calculations and other higher mathematical operations, must be able to communicate with all evels of the institution in written and spoken form.  The individual must be able to work independently.  The ability to maintain regular and prompt attendance is essential to the successful performance of this position.  Other essential functions may be required. A valid driver’s license is required. 

Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Alfred University:
Lighting the way for students since 1836.“We've always been a place for makers, especially those who make the future. Our commitment to independent thinking, creativity, academic rigor and community have made us a unique kind of leader since 1836.”  
Alfred University (AU) was founded on principles of social justice in 1836 by liberal, independent thinkers who placed high value on education for all citizens. The University has retained and built upon the strong values of its founders, developing as an institution of national and international renown that is responsive to the needs of contemporary society while remaining consistent with the spirit of its origins. Alfred University is the second oldest coeducational college in the United States as well as one of the earliest nineteenth century colleges to have enrolled African American and Native American students. It has a long-standing history of educating socially conscious students who make a difference in their professions and their communities. 
Over the course of the twentieth century, Alfred University evolved into a complex institution offering a full range of programs in the liberal arts and sciences, art and design, engineering, business, education, counseling, and school psychology to its nearly 2,000 undergraduate and graduate students that live, learn, and play on a 232-acre campus located in an idyllic, creative valley in Western New York. To learn more, visit alfred.edu. 
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