You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you’ll be doing...The vRAN Operations plays a critical role in ensuring the reliable operations and maintenance of our virtual Radio Access Network (vRAN). This position involves operating and maintaining the virtual RAN ecosystem. Work performed will include upgrading of the vRAN stack, deployment of new vRAN elements, complex problem-solving of vRAN technical issues, cross-functional collaboration, and adherence to standards to maintain high levels of internal and external customer satisfaction.
- Schedule and perform software and other upgrades across the vRAN hardware, cloud platforms and virtual applications
- Resolve service-impacting and other issues on the vRAN network elements in a timely manner
- Root cause analysis of vRAN deployment and upgrade automation fallout
- Maintain accurate and detailed documentation of activities, technical issues and resolutions.
- Lead and execute in-depth troubleshooting activities for complex vRAN failures
- Collaborate with internal and external teams to ensure timely and effective support of vRAN activities.
- Meet or exceed vRAN key performance metrics including Timely Restoral of Service (TROS) and Time to Resolve trouble tickets.
- Recommend vRAN process and tools enhancements that will enable efficiencies and increase productivity.
- Bachelor's degree or three or more years of hands-on work experience.
- Experience in a Field Service, Product Support, Quality Engineering, or Reliability Engineering role, preferably in the wireless network industry.
- Experience in cloud-based infrastructure, services or applications
- Strong knowledge and understanding of Wireless Radio Access Network (RAN) architecture.
- Experience in construction, maintenance, optimization and/or performance of cellular networks
- Strong knowledge and understanding of virtual and containerized cloud platforms including Verizon Cloud Platform on Core, Edge and Far Edge.
- Experience with internal tools including Integrated Ops Portal (IOP) and Vendor Portal (VP) as well as experience utilizing infrastructure vendor EMS
- Demonstrated ability to perform root cause analysis and drive complex issues to resolution.
- Ability to effectively and reliably manage multiple projects simultaneously.
- Proven record of detail-oriented performance.
- Demonstrated ability to read and interpret complex engineering drawings, schematics, and technical specifications.
- This position will require working shift hours to support daytime time hours in the United States.
Even better if you have one or more of the following:
- Excellent written and verbal communication skills, with the ability to clearly articulate complex technical issues to both technical and non-technical audiences.
- Proficiency with Google Workspace products including GMail, Calendar, Docs, Sheets, Meet, etc
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Where you’ll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.Scheduled Weekly Hours40Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.
Skills Required
- Bachelor’s degree or at least three years of hands-on work experience
- Experience in Field Service, Product Support, Quality Engineering, or Reliability Engineering, preferably in the wireless network industry
- Experience with cloud-based infrastructure, services, or applications
- Strong knowledge of Wireless Radio Access Network architecture
- Experience in construction, maintenance, optimization, or performance of cellular networks
- Strong knowledge of virtual and containerized cloud platforms, including Verizon Cloud Platform on Core, Edge, and Far Edge
- Experience with Integrated Ops Portal, Vendor Portal, and infrastructure vendor EMS
- Ability to perform root cause analysis and drive complex issues to resolution
- Ability to manage multiple projects simultaneously
- Detail-oriented performance record
- Ability to read and interpret complex engineering drawings, schematics, and technical specifications
- Availability to work shift hours supporting daytime hours in the United States
- Excellent written and verbal communication skills, including explaining complex technical issues to technical and non-technical audiences
- Proficiency with Google Workspace, including Gmail, Calendar, Docs, Sheets, and Meet
Verizon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verizon and has not been reviewed or approved by Verizon.
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Fair & Transparent Compensation — Fairness and competitiveness of pay are highlighted through statements such as “pay is good,” “pays very well,” and “the compensation at VZ is very competitive.” High earning potential is also described for certain roles, including base pay plus commissions and bonuses.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, and vision with before-tax contributions and preventive-care credits. Increased HSA contributions and multiple plan options further reinforce the perceived strength of health benefits.
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Retirement Support — Retirement offerings are positioned as robust, including a strong 401(k) match, pension eligibility for some groups, and additional financial protections like life and long-term disability coverage. Union contract updates also point to pension increases and retirement security improvements.
Verizon Insights
What We Do
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to move the world forward - collectively building the network America relies on most. Here, we have the ability to learn and grow at the speed of technology, the space to create within every role, and the opportunity to shape a rewarding career.
Why Work With Us
Integrity. Respect. Excellence. Accountability. These are some of the key values at the heart of our Credo. This code of conduct lays out how we show up as a responsible business every day. It is the blueprint that inspires us to live up to the highest standards and defines who we are and how we work.
