Engineering Resolution XP PIR Engineer
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
This position is for an Expert level Engineer in the HPE XP Storage Engineering Resolution Team (ERT) within HPE Services, Global Support Remote. ERT engineers are responsible for resolving complex technical customer issues across HPE Compute and Storage technologies. Expert level engineers take a strong leadership role technically and situationally, requiring little Managerial oversight. Often they have wide breadth, covering multiple technical disciplines. Typically they are recognized experts in specific component areas within the team and take leadership roles within the Tierless team in those areas.
HPE Compute Engineering Resolution Team engineers play a key role in multi-disciplined teams supporting new and existing products and solutions. In this specific role, you will be responsible for providing engineering support of HPE XP across the entire portfolio of HPE XP Products. This includes triaging, debugging, resolving customer issues, collaboration across ERT solution teams as well as communicating with support partners and customers. You will need to commit to the position for a minimum of two years, be available to work with a globally diverse team, and take standby/after-hours work. The role requires strong collaboration with peers, partners, and managers to resolve issues to completion.
You’ll work within end to end 'Tierless' support teams, collaborating with other support engineers, passing on ideas and troubleshooting tips to progress customer problems towards resolution, in many cases taking the lead in driving those situations towards resolution as the recognized team expert in that area. You’ll do this self-sufficiently with little management intervention and should be capable of dealing with multiple component areas technically.
In this position, you will work within the ‘Tierless’ support teams, perhaps directly with the customer, for more urgent issues, to deliver the highest level of technical troubleshooting to provide solutions to the most complex, difficult problems experienced by our customers. You will work closely within the Tierless support team (ERT/PIR/Hubs/Centers etc.) to quickly resolve complex problems. You may develop tools and technical knowledge that prevent problems or significantly speed their resolution. It is expected that you increase the capabilities and self-sufficiency of your Tierless support team by sharing your component
Responsibilities:
- Leads multiple project teams of other engineers and internal and outsourced development partners responsible for all stages of development across multiple engineering disciplines for complex products, platforms, systems, software, and technology solutions.
- Manages and expands relationships with internal and outsourced development partners on engineering design and development.
- Reviews and evaluates designs and project activities for compliance with technology and development guidelines and standards; provides tangible feedback to improve product quality.
- Provides domain-specific expertise and overall engineering leadership and perspective to cross- organization projects, programs, and activities
- Drives innovation and integration of new technologies into projects and activities in the engineering design organization.
- Provides guidance and mentoring to less- experienced staff members.
Education and Experience Required:
- Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
- Typically 6-10 years experience.
Knowledge and Skills:
- Using and evaluating appropriate engineering design tools and software packages to design components and solutions.
- Excellent analytical and problem solving skills.
- Conducting reviews of material specifications and hardware, software, and electrical component design.
- Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications.
- Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.
Join us and make your mark!
We offer:
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together
Additional Skills:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#unitedstates
Job:
Engineering
Job Level:
TCP_04
States with Pay Range Requirement
The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
USD Annual Salary: $98,000.00 - $225,500.00
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
