Engineering Operations Manager

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

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We’re seeking a scrappy, metrics-driven engineering operations manager to help supercharge Product & Engineering Operations! This role will report to the Director of R&D Operations and work closely with the CPO, CTO, and P&E leaders. The Engineering Operations Manager will be critical in building out the processes and insights that help support a high-performing engineering organization and build a world-class product. 

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

The Engineering Operations Manager will support all things product & engineering operations, working both tactically and strategically to ensure everything runs smoothly, while driving improvements in the way we work. This is an excellent role for someone with an engineering background, coupled with a strong interest in improving the way teams work. 

We’re looking for an opinionated expert in engineering excellence who wants to drive transformation – tell us what we’re doing wrong, and lead the charge in fixing it! You will partner with leaders and teams throughout the whole organization while driving end-to-end system design and execution. 

As Engineering Operations Manager, you will: 

• Work with our engineering leaders and squads to identify technical and process bottlenecks. Lead the design and execution of improvement to the SDLC process.
• Build internal reporting capabilities to create leadership-level visibility into engineering & product performance, internal efficiency, and operations.
• Develop and implement guidance on engineering tooling, sprint planning, and reporting. We need someone who can understand the balance between process and the speed, creativity, and autonomy that allows our teams to be great!
• Help manage our engineering tooling stack, ensuring we’re efficiently using the right tools to get the job done.
• Work cross-functionally with partners in Technical Solutions to support various operational needs and build relationships.
• Assist in building a brand new R&D Operations function at Alloy, helping set the strategy, culture, and internal storytelling of the way we work.

The ideal candidate:

• Has a strong engineering background and is opinionated about how great engineering teams work. You’ve seen what great looks like and are ready to build it at Alloy!
• Can build systems and processes to facilitate internal operations.
• Enjoys being scrappy and moving fast, while continuing to iterate for continual improvement.
• Is a great communicator and relationship builder.
• Cares about culture and will be a key influencer in building a high-performing team.

Candidates for this role should have: 

• Strong knowledge of engineering principles, operations management, and process improvement methodologies
• Understanding of the Software Development Life Cycle (SDLC) and Agile methodologies
• Proficient in using project management tools such as GIT, JIRA, and Notion
• Proven problem solving, analytical, and organizational skills
• Exceptional communication and interpersonal skills, ability to engage with technical and non-technical audiences
• 5+ years of experience working in a highly cross-functional environment

Nice to haves:

• Experience building metrics reporting capabilities for product & engineering teams
• Prior experience building engineering culture and process across multiple teams

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $130,000 to $200,000. This range is intentionally wide in order to capture a variety of experiences. Final package will be commensurate with experience.

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health 
• Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

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Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.