Engineering Manager, Platform (Toronto)

Included Health is building a next generation healthcare technology and is looking for an experienced engineering manager to join the Orchestration Platform team. This team will build orchestration capabilities that our application teams can leverage to create the right experience for members to drive meaningful outcomes. Healthcare interactions can involve long running processes and span multiple people, processes and touchpoints. It can require a member to complete several services, both internal and external, to achieve an outcome. The orchestration platform not only provides the rails for completing these individual services but also sequences them to minimize human interaction, streamline and automate workflows for our members. We are looking for a seasoned engineering leader with strong technical acumen, proven ability to deliver team impact and determined to build the platforms that is the foundation in delivering the next standard for healthcare. Are you up for the challenge? 

Who We Are:

We are a fast, hard-working group with diverse backgrounds and deeply committed to our mission and our members. We believe shipping 80% of the value faster and learning is the best way to maximize impact. We also recognize that we won’t get technology, tooling or processes right on our first try and seek ways to continuously improve ourselves. We believe success comes from optimizing for the whole and welcome everyone’s ideas to the table. We focus on intentional growth so we can expand our skills and apply them to accomplish new goals. We are dedicated to helping each other be our best.

Who You Are:

You have managed engineers of various skill levels in a growth company and applied your technical and people skills to remove roadblocks and coach others to overcome challenges. You instill quality, scalability and reliability into platforms by developing and improving software development processes. You have a deep understanding of your team’s people and practices and apply that knowledge to guide planning and execution. You are a strong cross-functional collaborator who helps develop high-impact, company-level solutions.

Responsibilities:

• Hire, retain and grow amazing engineering talent for Included Health
• Build a high-performing, user-centric engineering team that consistently delivers high-impact work that meets our engineers needs.
• Drive product strategy for the orchestration platform while partnering with other engineering teams, data science, product and others to create solutions that address engineering effectiveness needs. 
• Set the technical vision and lead technical decisions for your team to ensure the team writes simple, clean, and efficient code to create intuitive, beautiful products.
• Shape and manage team goals to support timely, effective execution.
• Bring clarity when faced with ambiguity; motivate and guide the team through complex problem solving.
• Dive into the details as needed, reviewing team members’ code and providing coaching and feedback to ensure the highest quality.

Qualifications:

• A proven leader who has led teams to build platforms.
• Demonstrated ability to translate business needs into a technical vision and product development roadmap.
• Experience developing leaders in the team and growing managers when needed.
• Technical depth and breadth of experience to help team members understand and overcome technical challenges efficiently and effectively.
• Reputation as a valued thought partner and dependable leader across the organization.
• Deep critical reasoning skills and strong business judgment to make sound decisions and provide clear rationale.
• Entrepreneurial mindset; ability to innovate and think outside the box.
• Sense of urgency; desire to move quickly and ship things.
• Bachelor’s degree or equivalent in Computer Science, Information Science disciplines, or comparable STEM-related degree.
• Minimum of 3+ years experience as an organizational and people leader.

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

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About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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