About the Role
Attentive is looking for an Engineering Manager to lead the Journeys team, which builds the product and systems that enable brands to create, publish, and run automated, event-driven customer communications across SMS, email, and push.
You’ll lead engineers working across a visual journey-building experience and the distributed workflow platform behind it. You’ll balance product delivery with the operational rigor required for a customer-facing messaging system—improving reliability, observability, performance, and the ease with which customers and implementation teams can understand and troubleshoot their journeys.
You’ll develop a high-performing team, guide technical and architectural decisions, and partner closely with Product, Messaging Platform, Content Tools, and other engineering teams. You’ll create clarity across complex initiatives and dependencies while keeping the team focused on scalable platform capabilities that improve customer outcomes.
What You’ll Accomplish
- Lead the Journeys team’s roadmap, delivery, and technical direction across the journey-building experience and workflow platform
- Partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize investment, negotiate tradeoffs, and resolve dependencies
- Improve the reliability, observability, performance, and scale of customer-facing journey execution
- Build a high-performing team through hiring, coaching, actionable feedback, and clear growth opportunities
- Establish clear operating rhythms, delivery plans, and stakeholder communication; surface risks early and remove blockers
- Balance immediate customer needs with durable, reusable product and platform capabilities
Your Expertise
- 2+ years of experience managing software engineers and 7+ years of professional software engineering experience
- Strong technical foundation in distributed, event-driven systems, including workflow orchestration, APIs, data modeling, and scalable customer-facing applications
- Experience guiding architecture and delivery across user-facing product experiences and high-volume backend systems, balancing customer impact, reliability, performance, and maintainability
- Proven ability to partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize work, negotiate tradeoffs, and deliver complex cross-functional initiatives
- Experience leading reliable, operationally mature services, including incident response, on-call health, observability, and technical-debt reduction
- A thoughtful people leader who hires, coaches, gives actionable feedback, manages performance, and builds an inclusive, high-accountability team culture
- Clear, proactive communicator who manages delivery plans and stakeholder expectations, surfaces risks early, removes blockers, and uses modern—including AI-powered—engineering practices to improve team effectiveness
- Java and Spring Boot microservices, built with Gradle
- React, TypeScript, and GraphQL for the visual journey-building experience
- PostgreSQL, DynamoDB, and S3 for data and workflow storage
- Apache Pulsar and gRPC for distributed, event-driven communication
- Kubernetes on AWS EKS, with Istio, Terraform, Helm, and Datadog
- Temporal, feature flags, and workflow-orchestration tooling for reliable automation at scale
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $227,000 - $270,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
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Skills Required
- 2+ years of experience managing software engineers
- 7+ years of professional software engineering experience
- Strong technical foundation in distributed, event-driven systems, including workflow orchestration, APIs, data modeling, and scalable customer-facing applications
- Experience guiding architecture and delivery across user-facing product experiences and high-volume backend systems
- Experience leading reliable, operationally mature services, including incident response, on-call health, observability, and technical-debt reduction
- Ability to partner with Product, Design, implementation teams, and engineering peers on complex cross-functional initiatives
- Experience hiring, coaching, providing actionable feedback, managing performance, and building an inclusive, high-accountability team culture
- Clear, proactive communication and ability to manage delivery plans, stakeholder expectations, risks, and blockers
Attentive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Attentive and has not been reviewed or approved by Attentive.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans, plus a fully covered One Medical membership and mental health resources. Employer-paid options and added wellness stipends indicate strong support for physical and mental wellbeing.
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Equity Value & Accessibility — Equity grants are described as significant and a meaningful component of total compensation. Market-value cash pay paired with stock helps position overall packages as competitive.
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Parental & Family Support — Generous paid parental leave, fertility and family-forming benefits, and supports such as Milk Stork and travel reimbursement for necessary medical care are offered. These provisions signal robust support for families across different needs.
Attentive Insights
What We Do
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Why Work With Us
At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.
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