At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Role: Engineer II - EUS Technical OperationsTech Ops Engineer II, End User Services, Enterprise Technology & Operations (ETO)What you’ll discover- Inclusive culture and career growth opportunities
- Global IT Organization which collaborates across U.S., Canada, Europe and Australia, click here to learn more
- Challenging, collaborative, and team-based environment
- Drive automation, digital enablement and service improvement initiatives across End User Services
- Implement solutions that improve operational efficiency, self-service adoption, and the overall TJX Associate technology experience
- Support the delivery and expansion of AI-powered capabilities, including chatbots and virtual assistants
- Develop integrations and automation solutions using APIs and modern technology platforms
- Analyze operational and service data to identify trends, opportunities, and areas for continuous improvement
- Partner with Global IT and business teams to deliver strategic technology and service improvement initiatives
- Lead and support shift-left, knowledge management, and service optimization activities to enhance service maturity
- Apply stakeholder engagement, change management, and release planning practices to support successful project delivery
- Deliver measurable business and service outcomes through automation, innovation, continuous improvement, and strong technical execution
- Strong automation and engineering mindset, with the ability to improve services through scalable and repeatable solutions
- Experience with API integrations, system integrations, and workflow automation
- Experience supporting or delivering AI, chatbot, virtual assistant, or digital enablement capabilities
- Strong analytical and data-driven problem-solving skills, with the ability to use service data to identify trends and improvement opportunities
- Experience driving service improvement initiatives, including self-service adoption, shift-left support, and knowledge management
- Excellent stakeholder management and communication skills, with the ability to partner effectively across global technical and business teams
- Customer-focused mindset with a commitment to continuous improvement and measurable service outcomes
- Project delivery and change management experience
- Experience with ServiceNow, Power Platform, or Power BI
- Experience with Digital Employee Experience tools, preferably Nexthink
- ITIL, Agile, or SAFe knowledge
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
Salarpuria Sattva Knowledge City, Inorbit RoadLocation:
APAC Home Office Hyderabad INSkills Required
- 2+ years of experience in automation, API integrations, chatbots or AI solutions, and digital employee experience initiatives
- Strong automation and engineering mindset with the ability to build scalable, repeatable service solutions
- Experience with API integrations, system integrations, and workflow automation
- Experience supporting or delivering AI, chatbot, virtual assistant, or digital enablement capabilities
- Strong analytical and data-driven problem-solving skills
- Experience driving service improvement initiatives, self-service adoption, shift-left support, and knowledge management
- Excellent stakeholder management and communication skills across global technical and business teams
- Customer-focused mindset and commitment to continuous improvement and measurable service outcomes
- Project delivery and change management experience
- Experience with ServiceNow, Power Platform, or Power BI
- Experience with digital employee experience tools, preferably Nexthink
- Knowledge of ITIL, Agile, or SAFe
The TJX Companies, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The TJX Companies, Inc. and has not been reviewed or approved by The TJX Companies, Inc..
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Healthcare Strength — Health coverage is portrayed as comprehensive for eligible associates, including medical, dental, vision, and broad well-being programs.
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Retirement Support — A 401(k) with company match and other retirement-related benefits are emphasized as part of the total rewards package.
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Leave & Time Off Breadth — Paid time off options, including vacation, sick time, and paid parental leave, are available and often described as a strong aspect of the offering.
The TJX Companies, Inc. Insights
What We Do
TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.
