We are looking for a highly proactive, versatile, and relationship-driven Engagement Manager to join our dynamic creative and development teams. In this role, you will act as the primary bridge between our clients and production departments, managing key accounts, driving retention, and ensuring successful project delivery from initial scoping to final handoff. You will collaborate closely with internal stakeholders to align resources and identify strategic opportunities to cross-sell and upsell our services.
Responsibilities:
- Client Engagement & Retention: Engage with active clients through emails and calls to build strong, long-term relationships and ensure high retention rates.
- Account Growth & Reactivation: Cross-sell and upsell to existing clients and proactively tap inactive accounts to touch-base and explore new opportunities.
- Revenue & Pipeline Management: Achieve growth goals set by the profit center heads and consistently review and monitor the opportunity pipeline and closed opportunities.
- Project Scoping & Estimations: Attend project scoping calls, consult with the production team to get accurate project estimates and timelines, and prepare quote documents.
- Bid Negotiation & Onboarding: Follow up on open/pending quotations, negotiate pricing and payment terms to win project bids, and lead the onboarding process for new clients.
- Project Health & Collaboration: Issue project endorsements, work closely with production teams to ensure the healthy status of active projects, and facilitate client escalation complaints.
- Continuous Improvement: Organize postmortem sessions with internal teams to refine processes, address bottlenecks, and drive continuous improvement.
- Bachelor’s degree holder of any course, preferably Computer or IT-related.
- Proven experience in Project Management and direct, hands-on interaction with offshore clients.
- Experienced in managing multiple accounts simultaneously. Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Self-motivated with a strong sense of urgency, excellent planning and organizational skills, and a flexible, hands-on approach to the job.
- Excellent interpersonal as well as written and spoken English communication skills.
- Amenable to work onsite on nightshift, 9PM-6AM Monday to Friday
Skills Required
- Bachelor's degree
- Computer or IT-related degree (preferred)
- Proven experience in Project Management with direct interaction with offshore clients
- Experience managing multiple accounts simultaneously
- Ability to perform in a fast-paced, deadline-oriented environment
- Self-motivated with strong planning and organizational skills and flexible hands-on approach
- Excellent interpersonal and written and spoken English communication skills
- Willingness to work onsite nightshift 9PM-6AM Monday to Friday
Nagarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nagarro and has not been reviewed or approved by Nagarro.
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Pay Growth & Progression — Compensation is at times described as competitive, with salary hikes and perks occurring on certain occasions. Better growth opportunities and compensation are also positioned as an advantage versus other service-based companies.
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Flexible Benefits — Work arrangements are framed around a “work-from-anywhere” mindset with flexitime and family-friendly working models. This flexibility appears to add meaningful value to the overall rewards package for many roles.
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Healthcare Strength — Medical, dental, and vision coverage are described as available for employees and dependents, alongside life insurance. Mental-health support is also included via an Employee Assistance Program (EAP).
Nagarro Insights
What We Do
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 19,000 experts across 36 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
