The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
End User Technology AnalystMexico city
Description
The End User Technology Analyst is the onsite contact for the local users in our Mexico office who interact with the Apex Group IT covering desktop, telephone, networking, and business applications. While providing a high level of customer interaction, EUT Engineer are responsible to resolve onsite IT requests in a timely fashion.
Must have a good balance of basic technical skills, and customer facing skills. The role will report to the Head of End User Technology and/or EUT Team Lead.
The Role & Key Responsibilities:
Send resume in English Language
Onsite IT support for the office
Maintaining the IT infrastructure of the office
Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
L2/L3 support to the Service Desk for end user technology issues
Support of Windows 365 infrastructure and endpoints
Support video conference and meeting room solutions
Deployment of IT equipment to new starters
Collection of IT equipment from leavers
Printer support
Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
Network cabling and patching in office
Office moves and setups
IT Asset inventory management
Provision, deploy and support phones inc. Teams for Voice
Work with vendors who provide IT solutions in the office
Work with local office management on any office technology issues/requirements
Working closely with the Group IT
Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
Highlight and report all major IT issues and risks to Service Manager in a timely manner
Escalation points for any issues and requests for users in the office
Research, test and implement new systems to improve efficiencies and satisfy user requests
Other duties in support of the Group IT, as assigned by the EUT Manager
Skills Required:
3 years’ experience in a computer-related support or and IT operational environment
Good technology understanding and awareness with the MS technologies: Intune, Active
Directory, Office 365 and Windows 365
Good written and communication skills in English
Experience with documentation and improving SOPs and other process documents
Good customer focus, and excellent timekeeping is a key requirement of the role
Good interpersonal skills, with a focus on listening and questioning skills
Good problem-solving abilities and capability to work under own initiative
Experience with configuring and supporting any version of Windows Desktop (10/11)
Some basis experience with supporting physical networking is desirable but not essential.
Please submit your English CV upon your application
We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
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Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Skills Required
- Three years of experience in computer-related support or an IT operations environment
- Good understanding of Microsoft Intune, Active Directory, Office 365, and Windows 365
- Good written and verbal communication skills in English
- Experience documenting processes and improving SOPs and other process documents
- Customer-focused approach and excellent timekeeping
- Strong interpersonal, listening, and questioning skills
- Good problem-solving ability and capacity to work independently
- Experience configuring and supporting Windows 10 or Windows 11 desktops
- Basic experience supporting physical networking
Apex Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Apex Group and has not been reviewed or approved by Apex Group.
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Flexible Benefits — Flexible benefits are positioned as being tailored by country, with localized packages and perks that can differ by jurisdiction. Mobility options such as the JUMP program add a non-cash element that can increase the perceived total rewards value for those who can access it.
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Wellbeing & Lifestyle Benefits — Wellbeing support is described as including EAPs, mental-health workshops, mentoring support, and local lifestyle perks like gym or cycle-to-work schemes. These offerings broaden the benefits mix beyond purely financial rewards.
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Retirement Support — Retirement support is described in at least one jurisdiction as including an employer match structure and an additional automatic contribution after tenure. This can strengthen the non-salary portion of total compensation where offered.
Apex Group Insights
What We Do
We are a single-source financial solutions provider dedicated to driving positive change while supporting the growth and ambitions of asset managers, allocators, financial institutions, and family offices around the world. Established in Bermuda in 2003, we have continually disrupted the industry through our investment in innovation and talent. Today, we set the pace in fund and asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. As a pioneering data and fintech-enabled company, we are a disruptor driving digital tools into fund and asset servicing. However, our vision to drive positive change extends beyond the industry. The Apex Foundation, a not-for-profit entity, is our passionate commitment to empower sustainable change
