We are seeking a End User Tech Support for our First Quality Tissue plant. This position will be located in Anderson, SC. End User Tech Support are responsible for identifying, diagnosing, and resolving level one issues in computer hardware and software in mainframe systems such as laptops and PCs.
Come join a high performance team, where our Culture defines who we are. We have built a community upon a foundation of Humanity, Core Business Philosophy, and Working Together. This means putting our team members and customers first. We have invested in the latest technology and resources to support a business that will last for generations.
Primary responsibilities include:
• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.
• Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
• Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.
• Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
• Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.
• Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support.
• Collaborate with Service Desk Lead\Divisional IT Leads\IS\FQ Businesses.
• Assist in change management efforts.
• Provide feedback to services and capabilities provided by IT.
• Responsible for customer satisfaction, service level objectives and IT improvement plans.
• Occasional travel to other First Quality locations required
The ideal candidate should possess the following:
• Bachelor’s Degree in computer science, related field or equivalent experience.
• Strong problem solving and decision-making skills with excellent written and verbal communications skills.
• Fluent in English
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
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What We Do
First Quality was founded over 30 years ago and has grown to become a diversified family of companies with over 4,000 employees. Manufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products, we serve institutional and retail markets throughout the world. Our trusted, household brands include Prevail®, Cuties®, Plenty®, Panda®, and Incognito® Our facilities operate independently to maintain focus on the markets they serve, but benefit from being a part of the First Quality family of companies. We may be spread out across 9 locations and 2 countries, but we are one team! With our focus on innovation, technology, and sustainability, we strive to create the best products that stand out and make a real difference in people’s lives without ever sacrificing quality for affordability. If advanced technology, innovative thinking, and a passion for challenging the status quo excite you, come join our team at First Quality! When you look at one of our job listings what you’ll find is an opportunity: to meet teams who challenge each other to improve, encounter leaders who empower you to experiment, and discover work that inspires you. As a new employee in our FQ family your training begins day one and continues throughout your career as you learn and grow with our organization. Be part of making things better – apply today to join our team at www.firstquality.com/join-us!
