Working knowledge of the fundamental operations of relevant hardware, software and other equipment used by end-users.
Proven PC troubleshooting.
Knowledge and experience of customer service practices.
Develop workflows and/or processes to improve PC Tech and end-user endpoint experience.
Excellent oral and written interpersonal skills.
Problem analysis and high-Level problem-solving skills.
Documentation skills.
Data Security.
Flexibility in performing multiple job responsibilities when called upon.
Planning and organizing.
Close attention to detail.
Process Improvement skills.
Virtualized Environments (Citrix, Azure Virtual Desktop).
Microsoft System Center Suite (Orchestrator, Configuration Manager, Service Manager) a plus.
Flexera Suite and packaging experience a plus.
Smartphone operating system usage and configuration skills.
Intune or other mobile device management experience is helpful.
Need to understand the concepts of packaging and sequencing of applications using Intune, SCCM, Powershell, or Flexera Admin Studio.
Work with multiple vendors, (Dell, HP, Microsoft, Panasonic, Lenovo, Apple) to discover new and emerging hardware technologies and figure out if they are suitable for company usage.
Deploy lots of things to lots of endpoints. This includes Operating Systems, Patches, Software, Firmware, etc.
Manage the servicing lifecycle of Windows OS.
Manage configurations and compliance on endpoint devices. (Encryption, patches)
Maintain data quality and accuracy of configuration items within the Intune and SCCM databases, purge stale records, etc.
Develop, document and design new production procedures and quality standards.
Assist with the management of mobile devices and cell phones.
Set and enforce policies for managing endpoint devices that are or become relevant to business needs, security, etc.
Take initiative to research and develop alternative endpoint strategies.
3-4 years of experience
Bachelor’s degree or equivalent industry experience required.
Microsoft 365 certified: Modern Desktop Administrator Associate preferred but not required
Experience with metrics collection and analysis.
Experience with process automation
Basic knowledge of Software and OS Deployment.
Powershell scripting is preferred but not required.
PowerBI knowledge is preferred but not required.
Skills Required
- 3-4 years of experience
- Bachelor's degree or equivalent industry experience
- Experience with metrics collection and analysis
- Experience with process automation
- Basic knowledge of software and operating system deployment
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- PowerShell scripting
- Power BI knowledge
NOV Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NOV and has not been reviewed or approved by NOV.
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Healthcare Strength — Company materials describe comprehensive medical, dental, and vision coverage alongside life/disability insurance, a global EAP, wellness resources, and paid parental leave; the company also states it pays most U.S. health plan premiums, which bolsters perceived value.
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Retirement Support — The 401(k) program features auto‑enrollment, immediate vesting, and ongoing employer contributions; historical filings and comments point to a generally well‑regarded match even as exact formulas can change.
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Leave & Time Off Breadth — Paid parental leave and widely cited decent PTO at hire are complemented by options like experience‑based vacation credit and a flexible holiday, creating a rounded time‑off offering in many U.S. roles.
NOV Insights
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
