About EMEA Networks:
Europe, Middle East, and Africa (EMEA) Market Area is a vibrant hub of innovation, technology, and collaboration. At its core, our Networks organization plays a pivotal role in driving thought leadership and delivering exceptional value in a fast-changing environment, where business realities vary across diverse markets and countries. With almost 4,000 skilled professionals and a strong commitment to a diverse and inclusive culture, EMEA Networks is dedicated to shaping the region's digital future through operational excellence, deep customer focus, and profitable growth.
About this Opportunity:
The End to End Solution Support Expert is a pivotal leadership role, combining deep technical expertise with the authority to direct technical teams during critical incidents, major escalations and network crises. The role will coordinate GS, SMEs, PLM, PDUs and CU Operations teams to accelerate service restoration, while maintaining clear and timely communication with customer executives throughout. The required capabilities and competences will span across multiple subdomains, Cloud-Native technologies and cloud infrastructure, anchored with a technical authority in UDM and Communication Services domains to deliver support across customers across the MA and support in the competence upscaling of the Support & Repair team.
Join our Team
What you will do:
Leadership:
- Be able to command recovery team during critical incidents, major escalations, and network crisis
- Lead and coordinate SMEs, PDUs, and operations teams, driving restoration, and ensuring clear communication reaches customer executives at every step.
- Act as the main technical interface for the operator across UDM, IMS and Cloud domains.
- Facilitate and deliver knowledge transfer sessions and technical workshops to empower regional teams with advanced troubleshooting techniques and IMS/UDM platform insights
- Drive MA wide customer support improvement initiatives whilst providing technical support and visible leadership in critical cases, escalations and incidents across all EMEA customers.
- To develop, coach and mentor other MA End to End Support Solution Expert in order to strengthen and scale up technical Market Area teams in capacity and capability
- Lead and Drive Support security reviews, major deployments, and emergency restorations.
- Deliver internal and customer technical workshops and advisory support to articulate solution value and improvement opportunities.
- Engagement in technical support investigations critical cases, escalations and incidents across all EMEA customers when needed.
- Manage communications towards C-level/Senior management teams internally and externally
- Lead and deliver on RCA investigations and presentations to customer and internal stakeholders
- Drive and contribute in improvement focus areas in Serviceability, Supportability and Network resilience
- Participate in 24x7 escalation support rotation.
- Collaboration with projects to fully understand complex solutions to enable smooth Hand over into Support
- Align with internal delivery teams to ensure smooth service delivery towards customers with a business continuity plan in place.
- Prepare an operational / technical readiness plan before Go-Live for a delivery
- Customer Support technical authority for all Customer Support related discussions and investigations
- Customer onsite engagement to develop relationships with Customer Operations and Network Design Units
Technical:
- Deep knowledge of 5G portfolio: Subscriber Data Management CCSM, CCDM (UDM, UDR), CCES - CNOM Ops
- UDC portfolio: HLR-FE, HSS-FE, EIR-FE, CUDB
- Deep knowledge in CS/IMS Core: MSC, MRS, IPSTP, CSCF, AS/MTAS
- Cloud Infrastructure: Cloud Native 5G NSA/SA, CNIS/ K8s, ECCD, CEE
- Working knowledge in Management Systems : ENM, EVNFM, ENIQ, and log analytics platforms.
- Protocol troubleshooting MAP, SCCP, SIP, Diameter and LDAP
- Delivery of Disaster Recovery MOPS and action plans
- Solution level (surrounding nodes) fault isolation and troubleshooting
- Redeployment of Virtual and Cloud native Applications
The skills you bring:
- Education: bachelor's or master's degree in engineering
- Min years of experience: 8+ Years of experience
- Already delivering and operating at a Technical Solution Architect level
- Strong expertise in Telco Core (CS Core preferred) and Cloud-based telecom architectures.
- Proven experience managing complex incidents and in mission-critical operator networks.
- Excellent internal and external stakeholder management and executive communication skills.
- Ability to operate effectively in high-pressure, service-critical environments.
- Deep level Fault isolation on node level across domains
- Excell Team Building and Collaboration skills
- Build & manage trustworthy customer relationships
- Strong Presentation & communication skills
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 781309
Skills Required
- Bachelor's or master's degree in engineering
- 8+ years of professional experience
- Experience operating at a Technical Solution Architect level
- Strong expertise in Telco Core, preferably CS Core, and cloud-based telecom architectures
- Experience managing complex incidents in mission-critical operator networks
- Executive communication and stakeholder management skills
- Ability to work effectively in high-pressure, service-critical environments
- Deep fault isolation and troubleshooting across network domains
- Team building and collaboration skills
- Customer relationship management skills
- Strong presentation and communication skills
- Knowledge of 5G, UDM, UDR, IMS, cloud-native infrastructure, and telecom protocols
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
