This position is responsible for coordinating post tour, premium gifting to guests and the presentation for purchase of the Encore program to all TNS (Tour No Sale) guests. The role also includes related paperwork and information tracking.
CANDIDATE PROFILE
Preferred Education and Experience
- High school completion or equivalent
- Related work experience
Required Qualifications
- Proficiency in reading and writing English with basic Mandarin or Japanese language
- Good personality
- Strong communication skills especially speaking
- Positive interpersonal skills.
- Able to work in a deadline and target.
- Strong hospitality skills.
JOB SPECIFIC TASKS
- Introduce Encore program to all TNS guests for purchase
- Sell Encore packages to TNS guests who choose to purchase
- Complete all necessary documentation for the program including Encore purchases and other tracking as required
- Maintain minimum production standards for Encore Program
COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS
Personal Attributes
- Integrity
- Dependability
- Presentation
- Stress Tolerance
- Adaptability
- Good hospitality skills; superior guest service and salesmanship
Interpersonal Skills
- Interpersonal Skills
- Customer Service Orientation
- Diversity Relations
- Team Work
- Influence
- Ability to follow up and maintain a relationship with clients over a long period of time
- Personal contact skills
Communications
- English Language Proficiency
- Basic Mandarin or Japanese Language
- Communication skills, both verbal and written
- Listening
- Exceptional telephone skills
- Applied Reading
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- High school completion or equivalent
- Related work experience
- Proficiency in reading and writing English with basic Mandarin or Japanese language
- Good personality
- Strong communication skills especially speaking
- Positive interpersonal skills
- Able to work to deadlines and targets
- Strong hospitality skills
- Integrity
- Dependability
- Presentation
- Stress tolerance
- Adaptability
- Superior guest service and salesmanship
- Customer service orientation
- Diversity relations
- Teamwork
- Influence
- Ability to follow up and maintain long-term client relationships
- Personal contact skills
- Communication skills, both verbal and written
- Listening
- Exceptional telephone skills
- Applied reading
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What We Do
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands. Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team. Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
