Enablement Specialist

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Enablement Specialist to join our Retirement Operations team at MBPS. In this role, you Identify opportunities for improvement to ensure a high standard of quality is in place within the team. Improve processes and workflows to remain competitive. Enablement Specialist meet with company subject matter experts and stakeholders to develop solutions to enhance business processes. You will join forces with other talented people to analyze business needs and drive small projects that lead to improved operational efficiencies.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Using your analytical skills and critical thinking to ask questions, understand business drivers and needs, bring order and precision to scope and requirements on operational initiatives.

• Utilizing a variety of requirements modelling techniques - such as user stories, process mapping, acceptance criteria, and business rules – to convey information.

• Documenting process requirements and researching solutions to make recommendations. Partner with Business Process Owners through meetings and review of existing material to create standardized procedural documentation.

•  Update and edit existing procedural documentation based on Business Partner input to ensure accurate and current procedures are available to employees. 

• Using your critical thinking skills and sound judgement to make business decisions that drive results and solve customer problems.

• Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution.

• Automated and seamless process solutions with a focus to reduce work effort and lower cost.

• Designing workflow and process strategies to improve business performance.

• Using your effective communication skills to lead meetings and present information to all levels within the company.

• Preparing our business partners for changes that are introduced and articulating what it will mean for them specifically.

• Creating and presenting process reports for client approval.

• Overseeing the implementation of revised company processes and workflows.

• Accountable for creating and writing new procedural documentation, editing existing documentation.

• Monitoring the efficacy of updated workflows.

• Staying up to date with the latest business practices and technologies.

• Principles, tools, and techniques used to improve quality, reduce errors, and design new business processes.

Qualifications:

• 2-3 yrs experience as a Process/Business Analyst

• Lean Six Sigma Certification

• Familiarity with Power Platforms (ie BI Tools) and System Automation applications

• Proven portfolio of completed projects

• Advanced understanding of business functions, workflows, and processes

• Excellent written and verbal communication skills.

• Analytical and critical thinking skills

• Keen interest in continuous learning of automated applications and platforms

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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