MCAPS-Core accelerates customer outcomes and business growth by uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission. Through technical expertise and differentiated go-to-market execution, we help customers realize value faster, turn innovation into measurable business impact, and scale repeatable growth motions.
The Customer & Commercial Success (CCS) organization within MCAPS-Core transforms Microsoft’s commercial strategy into execution at scale. Bringing together planning, execution excellence, services portfolio and delivery, and field activation, CCS helps simplify how the field engages customers and accelerates value across segments, regions, and roles.
We are seeking an Enablement Lead to join the SME&C Execution team. In this role, you will collaborate across SME&C Strategy & Operations, core role owners, Cloud Solution Architect (CSA) Enablement Leads, and Global Skilling teams to develop targeted enablement strategies for Corporate, Small and Medium Business (SMB), and partner segments. You will identify skilling needs, develop learning experiences and content, establish listening mechanisms, and build communities that connect sellers and partners to resources, insights, and proven practices.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Sales Enablement & Community Development
- Develop sales learning paths, enablement experiences, and communities tailored to SME&C sales and partner teams.
- Develop and execute Frontier AI sales and technical skilling programs, including live and on-demand learning.
- Translate seller needs and business priorities into relevant learning outcomes and enablement strategies.
- Partner across teams to develop content and resources that build seller and partner capabilities.
- Establish key performance indicators (KPIs) to measure enablement effectiveness and business impact.
- Analyze enablement outcomes and feedback to drive continuous improvement and support revenue and consumption growth.
Field and Partner Connection & Community Leadership
- Partner across organizations to drive enablement rollout and adoption across SME&C roles.
- Use listening systems, business reviews, and feedback channels to identify skill gaps and enablement needs.
- Synthesize findings into actionable insights that inform decisions and solutions for seller success.
- Establish field relationships and ongoing listening, feedback, and engagement channels.
- Build and maintain strategic stakeholder partnerships and establish credibility as a trusted advisor.
Other
- Embody our Culture and Values
Qualifications
Required Qualifications
- Bachelor’s Degree in Business, Communications, Marketing, Organizational Development, Operations, or a related field AND 4+ years of experience in business program management, content strategy, communications, operations, planning, consulting, or a related area OR equivalent experience
- 3+ years' experience in Near Term Strategy (1–2 years out), Management Consulting, or Finance
Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business, Communications, Marketing, Organizational Development, Operations, or a related field, plus 4+ years of experience in business program management, content strategy, communications, operations, planning, consulting, or a related area; equivalent experience may substitute.
- 3+ years of experience in near-term strategy, management consulting, or finance.
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
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