Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Are you looking for a job that gives you the opportunity to build a great career while making a difference in peoples’ lives?
Join Brown & Brown Absence Services Group as an Employment Specialist – Ticket to Work!
The Employment Specialist plays a key role in supporting individuals with disabilities as they explore employment opportunities through the Ticket to Work program. This position is primarily responsible for supporting Ticketholders with outlining their personalized employment goals, drafting Individual Work Plans on how they will achieve them, and providing ongoing supports to assist them in their path to self-sufficiency. Services provided may include, but are not limited to, resume support, interview preparation, job search assistance, and education on how work and earnings may impact their Social Security benefits. The Employment Specialist will also assist with conducting outbound calls to screen potential program participants, assess their eligibility, and answer questions to help individuals make informed decisions about returning to work, as needed. This position requires strong communication skills, empathy, and a commitment to empowering individuals on their journey toward financial independence through work. Experience with the Ticket to Work program or providing employment services and caseload management strongly preferred.
ESSENTIAL FUNCTIONS:
The Employment Specialist supports end-to-end activities with Ticketholders by assisting with education and screening of leads, completing Individual Work Plans (IWPs), and providing services to Ticketholders that are in the job acquisition phase. As Ticket volume grows there may be opportunities for advancement, including becoming a Certified Benefits Counselor.
To be successful, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Support some activities at the front-end of the process, engaging in outbound and inbound calls and emails to educate and screen potential program participants.
- Serve as a primary point of contact to assigned Ticketholders
- Identify personalized employment goals and complete Individual Work Plans (IWPs) to initiate services and Ticket assignment.
- Assist assigned Ticketholders during the job acquisition phase, providing support with resume development, interview preparation, and job search strategies.
- Ensure adherence to program rules and requirements, maintaining compliance in all interactions and documentation.
- Collaborate with team members by completing additional tasks to support overall program operations.
QUALIFICATIONS:
- 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization strongly preferred
- Work Incentive Practitioner Credentials (WIP-C) preferred
- Experience and confidence in high volume outbound educational calls to warm leads
- Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field
- Able to pass a Social Security Administration (SSA) Suitability background screening.
- Proficiency in Salesforce or similar CRM platforms preferred
QUALIFICATIONS:
- 2 years’ experience in vocational, clinical, claim management role in a group disability insurance organization strongly preferred
- Work Incentive Practitioner Credentials (WIP-C) preferred
- Experience and confidence in high volume outbound educational calls to warm leads
- Bachelor's Degree or equivalent with a minimum of 2 years' work experience in a related field
- Able to pass a Social Security Administration (SSA) Suitability background screening.
- Proficiency in Salesforce or similar CRM platforms preferred
BENEFITS & PERKS:
- Competitive compensation
- Remote opportunity available with equipment provided
- Full-time schedule - M-F 830am - 530pm EST
- Comprehensive medical, dental, and vision coverage
- Access to covered mental health resources
- A competitive 401k match
- Employee Stock Purchase Program available to all teammates
- Tuition reimbursement
- Generous paid time off plan and paid holidays
- Joining a culture of caring that values diversity of thought and background
- Regularly scheduled team meetings and one-on-one development time with your leader
ABOUT BROWN & BROWN ABSENCE SERVICES GROUP
Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammat
Pay Range
19.50 - 22.50 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Bachelor's degree or equivalent with at least 2 years of related work experience
- Experience and confidence conducting high-volume outbound educational calls to warm leads
- Ability to pass a Social Security Administration Suitability background screening
- At least 2 years of experience in a vocational, clinical, or claim management role within a group disability insurance organization
- Work Incentive Practitioner Credentials (WIP-C)
- Proficiency in Salesforce or similar CRM platforms
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
