Core Responsibilities:
- Service Request Triage: Serve as central intake point for Employee Services requests. Gather sufficient information to ensure request is routed to correct functional area.
- Tier 0 / Tier 1 Support: Review and resolve Tier 0 and Tier 1 requests from employees.
- Documentation Management: Provide administrative support of knowledge articles, FAQs, SOPs, and Job Aids.
- Content Operations: Serve as administrator of Employee Services intranet pages using SharePoint.
- Department Coordination:
- Maintain Employee Services Operational calendar to ensure monthly, quarterly, and annual functions are scheduled and deadlines are met.
- Maintain Employee Services Vendor Invoice tracking
- Release Management: Participate in evaluating and testing Workday bi-annual releases.
Requirements & Qualifications
- Education: Bachelor’s degree preferred or 3-5 years of HR operational support experience.
- Communication: Excellent written, verbal, customer service, and interpersonal skills, including the ability to work collaboratively with all levels of the organization and across functional areas.
- Experience: 2-3 years’ Workday experience, administration experience a plus.
- Technical Mastery:
- Proficiency in managing SharePoint pages and Libraries.
- Proficient in managing service requests using known ticketing systems.
- Possess intermediate Microsoft Excel skills, including but not limited to formulas, pivot tables, charts/graphs.
- Strong analytical, problem-solving, organizational, and attention-to-detail skills with the ability to manage multiple priorities.
- Must be able to maintain strictest confidence.
- Basic understanding of employee benefits and payroll practices
Skills Required
- Bachelor's degree preferred, or 3-5 years of HR operational support experience
- Excellent written, verbal, customer service, and interpersonal communication skills
- Ability to collaborate across functional areas and organizational levels
- 2-3 years of Workday experience
- Administration experience
- Proficiency managing SharePoint pages and libraries
- Proficiency managing service requests using ticketing systems
- Intermediate Microsoft Excel skills, including formulas, pivot tables, and charts or graphs
- Strong analytical, problem-solving, organizational, prioritization, and attention-to-detail skills
- Ability to maintain strict confidentiality
- Basic understanding of employee benefits and payroll practices
Nexstar Media Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nexstar Media Group, Inc. and has not been reviewed or approved by Nexstar Media Group, Inc..
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Healthcare Strength — Healthcare is presented as comprehensive, covering medical, dental, vision, behavioral health, and an Employee Assistance Program. Disability and life insurance are also available, with optional protections like accident and critical illness coverage noted.
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Parental & Family Support — Paid parental leave is offered and was expanded to provide up to six weeks of paid time for eligible employees. Family-support resources are complemented by mental‑health and EAP services.
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Leave & Time Off Breadth — Paid time off, sick leave, and standard holidays are provided, with vacation that typically scales with tenure. These programs form part of a conventional large‑employer benefits menu.
Nexstar Media Group, Inc. Insights
What We Do
Nexstar Media Group is the largest TV station operator in the country. With the reach of 171 full power television stations in 100 markets addressing nearly 38.9% of US television households, and a diversified, growing digital media operation, Nexstar Media Group offers superior audience engagement across all media devices and local broadcast television’s unrivalled influence on consumers’ purchasing and political decisions. In 20 years, Nexstar has grown from a single station to the nation’s largest television company. This growth is fueled by an organization-wide commitment to delivering exceptional service to our communities and outstanding results for our advertisers. From the very beginning, Nexstar has cultivated an organization-wide commitment to providing superior, unique local content that is relevant to each of the communities it serves, while offering local businesses, advertisers and brands the ability to engage and connect with local communities.
