What You’ll Do
- Provide great customer service as you answer inbound inquiries from carriers.
- Assist in resolving carrier bill exceptions.
- Collaborate with multiple departments to provide timely resolution on inquiries.
- Track and monitor outstanding assigned issues.
- Execute administrative tasks, including document retrieval.
- Navigate multiple programs to validate payments details and documents.
- Efficiently escalate higher level issues to the correct Specialists.
- Represent the Arrive brand through transparent & professional communication with carriers via phone and email.
Qualifications
- Bilingual fluency (Spanish/English) required.
- 1 year of experience in a service-oriented role preferred.
- Proven ability to multi-task effectively in a fast-paced environment.
- Ability to remain calm and professional in tense situations.
- Able to problem-solve independently or collaboratively, depending on the situation.
- Strong verbal and written communication skills.
- Intermediate knowledge of Microsoft Excel and GMail.
- Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
The Perks of Working With Us
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program.
- Get paid to work with your friends through our Referral Program!
What the Team is Saying
What We Do
At Arrive Logistics, our relentless pursuit of perfection fuels our ability to optimize operations, identify efficiencies, build technology, and deliver innovation that pushes businesses like yours forward. But it’s not just what we do that sets us apart from everyone else — it’s what we’re made of grit, determination, and a 24/7 commitment to our partners. The details matter. We don’t just connect freight and carriers; we think critically about every element of the process, working with precision to anticipate your needs. That means more capacity, a consistent freight experience — no surprises. Our Work Matters: Shippers, carriers, and brokerages are the primary players in the logistics industry, which powers the U.S. economy and makes everyday life possible. If you have ever bought it or used it … it has been on a truck!
Why Work With Us
We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.
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