About the RoleThe Employee Relations Specialist role for Old Navy provides additional resources and support to the Employee Relations (ER) service model. This role is responsible to conduct ER investigations in a manner that positively impacts employee experience and engagement and upholds company culture.
This role will partner directly with the Sr. Manager, Employee Relations in the investigations process to develop the investigation plan, conduct high-risk or high-visibility investigations, recommend solutions, and determine appropriate outcome(s).
This role will take guidance/direction from the Sr. Manager, Employee Relations. It This is an individual contributor role expected to display strong leadership and interpersonal skills, given the expectation to partner, influence, and communicate with Employee Relations and across all levels of Old Navy business partners and Human Resources.What You'll Do
- Conduct high-risk and complex investigations and work to resolve ER claims quickly and thoroughly for Old Navy Field client group
- Assess investigation findings and recommend solutions and remediation steps that positively impact brand health and culture
- Partner with business partners and Human Resources about consistent application of Gap Inc. and Old Navy policies and procedures, including Open Door, as well as Employee Relations and Engagement philosophies and perspectives
- Provide coaching to business partners on employee-related matters to elevate the employee experience and help ensure consistency across business units to mitigate company risk
Who You Are
- Minimum of 3-5 years’ experience in Human Resources; Employee Relations experience preferred
- Strong expertise in US employment law to identify potential legal risks
- Demonstrated proficiency in conducting complex internal investigations, including identifying key parties, allegations, witnesses, note-taking, identifying findings/risks and strong reporting and presentation skills
- Flexible and adaptable; able to work under pressure and prioritize/handle multiple highly sensitive issues
- Excellent relationship building skills and the ability to effectively communicate with all levels of the organization (both verbally and in writing)
- Demonstrated excellence in influencing skills, as well as conflict resolution
- Strong leadership skills, including composure and command presence
- High professional standards regarding customer service, confidentiality, and integrity
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What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
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