ABOUT THE ROLE
We are looking for a specialized case management expert with deep experience conducting workplace investigations and two-party mediations. The ideal candidate will be able to analyze all types of employee concerns and quickly develop targeted actions that are considerate of workplace policies, the needs of our employees and their organization.
Qualified candidates for this role must have a minimum of 5 years of hands-on experience in a high-volume case management role. Top candidates will articulate how their critical thinking skills have allowed them to consistently navigate complex people and employment issues.
RESPONSIBILITIES
- Manage ER cases within our global process involving interpersonal conflict and/or allegations of misconduct (e.g., harassment, discrimination, bullying, retaliation, etc)
- Analyze context, facts, and documentation gathered within ER's case management process to develop balanced recommended actions that address any misconduct and restore damaged relationships
- Facilitate mediated discussions between employees with an emphasis on outcomes that repair workplace relationships
- Maintain confidential records within a shared case management tool; leverage the case management tool to identify themes affecting employee groups or subgroups and develop a measured response related to trends
- Foster action-oriented relationships with HR, Employment Legal, and business leaders at all levels
- Actively support, or lead, ER priority projects
REQUIREMENTS
- Undergraduate Degree and a minimum of 5 years of experience in employee relations case management, mediation or human resources; additional years of experience awarded for relevant advanced degrees (e.g. Juris Doctor, Graduate Degree in Counseling or Mediation, etc)
- Demonstrated case management skills to include: planning, organization, attention to detail and ability to deliver multiple tasks or competing priorities within a time-sensitive environment
- Advanced written and verbal communication skills; must be an impactful and persuasive communicator at all levels of the organization
- Professional proficiency in Spanish (written and verbal)
PREFERRED QUALIFICATIONS
- Direct experience with Restorative Practices, Restorative Justice or similar interventions such as Mediated Discussions, Community Circles and Actions Plans focused on harm reduction
- Significant case management (workplace investigations) capabilities paired with a thorough understanding of HR principles, concepts, policies and standards
- The ability to mentor teammates across a global ER team and work independently to drive results at a high-level without day to day supervision
For Chicago, IL-based roles: The base salary range for this role is USD $135,000 per year - USD $150,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- Undergraduate degree
- Minimum 5 years of experience in employee relations case management, mediation, or human resources
- Case management skills, including planning, organization, attention to detail, and managing competing priorities
- Advanced written and verbal communication skills
- Professional proficiency in Spanish, written and verbal
- Experience with workplace investigations and two-party mediation
- Experience with restorative practices, restorative justice, mediated discussions, community circles, or harm-reduction action plans
- Thorough understanding of HR principles, policies, concepts, and standards
- Ability to mentor teammates and work independently
- Relevant advanced degree, such as a Juris Doctor or graduate degree in counseling or mediation
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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