Manager Employee Relations

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

General Summary:    

The Manager, Employee Relations helps cultivate a positive work environment by providing expert consultation and guidance to leaders and employees on diverse and complex employee relations matters. In collaboration with the Sr. Director, Human Resources Consulting & People Operations, this position ensures that human resources and employee relations practices are consistent and in compliance with applicable federal, state, and local laws. This role partners with all levels to address workplace concerns, conduct investigations, ensure compliance with employment laws and healthcare regulations in order to promote a respectful and inclusive work environment.

Essential Job Functions:

• Manages the employee relations functions within the human resources department. Develops and oversees policies and processes for conducting internal audits of employee issues and conflicts.
• Responsible for overseeing and investigations of all complaints related to harassment, discrimination, or other policy violations including HR related Compliance, and Bias Hotline reports. Maintains accurate and confidential investigation records and documentation.
• Resolve escalated issues arising from negative workplace situations, ensuring fair and consistent treatment.
• Coach and consult with leaders to implement positive practices that positively impact employee engagement and retention.  Recommend strategies for addressing these issues ensuring legal and policy compliance.
• Consults with employees seeking assistance from Human Resources.  Assists them in developing strategies to address their concerns ensuring a channel for employee feedback and communication of employees concerns to leadership.
• In partnership with Sr. Director, prepares Human Resource policies and procedures related to employee relations.  Updates these policies based on legislative and other changes.  Ensures that these policies are disseminated, and that managers and employees are educated concerning policies.
• Provide input and feedback to the Sr. Director in developing tactical and strategic plans that align with Human Resources goals.
• Analyzes business unit’s trends and metrics related to employee relations in order to develop solutions, programs and policies to improve employee engagement and retention.  Meets with business units to review.
• Asses needs, plans, and implements leadership development programs related to employee relations issues.  Develop tools and resources to support managers concerning employee relations issues.
• Advises and educates leaders on best employee relations practices and strategies for managing employment related problems and employee grievances.
• Works closely with HR Consultants to ensure adherence to all applicable laws and employer policies.
• Collaborates with Legal Services, Compliance & Integrity Department, and others on employee-related matters.
• The authority to hire, separate, promote demote, write, and administer performance evaluations.
• Other job functions as assigned.

Knowledge, Skills, and Abilities:

• Bachelor’s degree in human resources, or related field required.
• Minimum 5 years’ experience handling employee relations matters. Will consider 8 years of employee relations experience in lieu of bachelor’s degree.
• Previous leadership experience preferred.
• Demonstrated knowledge of principles of human resources, including commonly used guidelines and federal, state, and local employment laws.
• Ability to comprehend, interpret and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Highly developed problem solving, investigative and analytical skills, resulting in strong ability to identify issues, write reports and make recommendations.
• Excellent communication, interpersonal relationship skills, problem-solving skills, and analytical skills.    
• Proficiency with Microsoft Outlook, Excel, and Power Point
• Certification/Licensure/Registration: PHR or SPHR or SHRM-SCP, SHRM CP Certification preferred.

Education

Pay Range

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. 

For questions about how to request an accommodation please contact: [email protected]

AI Notice 

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: [email protected]