Employee Navigator Eligibility Specialist

Employee Navigator Eligibility Specialist 

Who We Are 

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. 

HUB is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions 

What We Offer You 

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity! 

Benefits you may enjoy working at HUB International Midwest-East: 

• Medical, Dental, and Vision (PPO, HMO, and HSA) 

• Comprehensive Wellness Program 

• 401(k) Retirement Plan 

• Life and Disability Plans 

• Vacation, Holiday, Sick, and Personal Time Off 

• Pet Insurance 

• Bonus Program 

• Comprehensive Onboarding Program 

• Continuing Education / Personal Development Programs 

• Flexible Work Arrangements 

• Employee Engagement Events 

• Dress for Your Day Dress-Code 

• “HUB Bucks” Rewards Program 

• Service Awards 

Here’s Where You Come In 

As the Employee Navigator Eligibility Specialist, you will be responsible for creating, configuring, and optimizing the Employee Navigator platform for our organization, ensuring a seamless and efficient experience for HR teams and their employees. You will work closely with cross-functional teams to tailor the system’s capabilities to meet organizational needs, improve HR operations, and enhance the employee experience. Your expertise will drive the successful implementation and utilization of Employee Navigator's tools and resources. 

Key Responsibilities: 

• Platform Customization & Configuration: 

• Build, configure, and customize Employee Navigator’s features and functionalities to meet the unique needs of the organizations we service. 

• Ensure the system is aligned with HR processes, company policies, and compliance requirements. 

• Troubleshoot and resolve issues, ensuring the system runs smoothly. 

• System Implementation: 

• Manage the end-to-end implementation process, from planning to execution, for Employee Navigator software. 

• Collaborate with internal HR teams to ensure successful data migration, integration, and deployment of new features or system upgrades. 

• Employee & Admin Support: 

• Provide ongoing training and support to employees and HR administrators on the system's features and best practices. 

• Act as the primary point of contact for any platform-related inquiries or issues from both internal employees and HR. 

• Data Management & Reporting: 

• Develop and maintain key metrics and KPIs. 

• Regularly audit and update employee records to ensure accuracy and completeness within the platform. 

• Collaboration & Strategy: 

• Partner with HR, IT, and other departments to ensure Employee Navigator supports organizational goals, including talent management, benefits administration, and employee engagement. 

• Stay up-to-date with the latest Employee Navigator updates and HR technology trends to propose improvements and innovations. 

• Process Improvement: 

• Identify opportunities for system enhancements to improve HR processes and employee experience. 

• Continuously evaluate the platform’s performance and recommend improvements for efficiency and effectiveness. 

Cultural Expectations: 

• Determination – unsatisfied until we are the best. We go the extra mile for clients and colleagues. 

• Ownership – Responsible to each other, our clients, and our goals. 

• Teamwork – Together we attain greater success. 

• Sincerity – Giving and receiving direct and caring communication 

Preferred Qualifications: 

• Experience with other HR systems (e.g., ADP, Workday, BambooHR, etc.). 

• Familiarity with benefits administration, compliance regulations (e.g., ACA, HIPAA), and payroll processes. 

• Knowledge of SQL, XML, 834 EDI or other data query languages. 

• Experience with training and supporting end-users on HR technology platforms. 

• Strong technical skills with a deep understanding of Employee Navigator or similar HR software platforms. 

• Life and Health license/can be obtained through training upon hire. 

• HR, Benefits, Compliance related experience is preferred, but not required. 

• Intermediate experience with all MS office products 

• Ability to listen and seek to understand our client needs 

• Sense of curiosity and desire to learn 

• Excellent verbal and written communication skills 

• Ability to drive processes in a team environment 

• Must be able to execute on a variety of tasks in a fast-paced environment with high degree of accuracy