Company Description
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
- Up to PHP 45K package!
- Onsite work set up
- Flexible schedule - maybe assigned to morning or midshift
- 1 Full time role available
Job Description
The Employee Engagement Specialist is a vital role in the company. The role ensures committed and energetic employees through various employee activities, employee retention initiatives and open communication line. He/She serves as one of the channels for employees to communicate with the Management.
- Proposes creative ideas to improve center engagement through services, events and activities.
- Develops, plans and executes activities/events to create high impact employee engagement within a defined budget.
- Facilitates, organizes, sets up, and tears down company events, parties, and activities
- Encourages employee participation and attendance at events
- Proactively handles any arising issues and troubleshoots any emerging problems at events.
- Gathers feedback through post event and periodic surveys
- Evaluates, analyzes and adjusts the course of action as needed based on post event surveys.
- Conducts periodic forums with employees and reports results of the same to the HR Business Partner
- Attends to individual employee concerns/grievance and elevate the same to the HR Business Partner and HR Manager
- Supports all centre incentives or client hosted themed days.
- Serves as point of contact with employees for engagement concerns
- Calendars and implements employee activities
- Assists the HR Business Partner in developing and implementing Employee Rewards and Recognition Programs
- Manages and utilizes TSA email ‘Manila Employee Engagement’ for internal communication;
- Reviews the submitted monthly reports on attrition, tardiness and absenteeism and proposes action plans to address the same
- Does periodic benchmarking on compensation and benefits packages across all levels
- Assists HR Business Partner in the standardization of compensation and benefits packages, incentives
- Assists the HR Business Partner in collaboration with the Training and Development Department in developing and implementing a Career Planning/Succession Planning Program
- Assist in upskill training, employee improvement, leadership development, and continuing education as needed
- Assists the HR Business Partner in developing and implementing Employee Rewards and Recognition Programs
- Assists the HR Business Partner in the conduct of Job Evaluation and job levelling
- Ensures timely conduct of annual Performance Management System
- Sends out notification to and coordinates with Supervisors and Managers of employees on the annual performance appraisals of regular employees
- Assists the HR Business Partner and Operations Manager on all corporate communications
- Submits weekly reports to the HR Business Partner
- Creates, Maintains and adheres to Major Event Operation Plan.
- Submits event reports including survey results and wins/losses with any actions needed for future events.
- Maintains annual/bi-annual calendar of employee activities with events charted and planned out well in advance.
- Perform other duties as directed by the HR Business Partner
Qualifications
Knowledge, Skills and Experience
Essential
- Must have 2-3 years experience in the related field.
- Excellent communication skills (listening, verbal and writing)
- Intermediate computer skills
- Effective time management skills
- Strong self-motivation
- Strong negotiation skills
- Creative
- Energetic and outgoing
- Strong interpersonal skills
- Ability to adapt to Change
- Attention to detail
Desirable
- Ability to multitask
- Time Management Skills
- Accurate and Detailed
Additional Information
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Check out our social media pages:
TSA Website
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
What We Do
We’re Australia’s leading specialists in CX consultancy and services. We are passionate about revolutionising the way brands connect with Australians. How? By combining our local expertise with the most sophisticated customer experience technology on earth, and delivering with a team of people who know exactly how to help brands do amazing things for their customers.
