The Employee Benefits Enterprise Lead is an experienced operator, trusted by peers and influential in the adoption of new systems and ways of working. This individual serves as the connective tissue between the transition project team and front-line colleagues, translating strategy into practical execution. The Enterprise Lead is fully dedicated from Project Kick Off through BAU transition.Core responsibilities
Bridge Between Teams
- Acts as the liaison between the transition project team and end-users
- Communicates process changes clearly and translates technical jargon into practical steps
Subject Matter Expertise
- Deep understanding of legacy processes to support optimization to new workflows
- Provides feedback during testing and pilots to ensure usability and desired outcomes
- Obtains data to provide analysis for process requirements
Change Champion
- Advocates for the benefits of the new process
- Encourages adoption and proactively addresses resistance among peers
Training & Support
- Conducts hands-on training sessions
- Offers real-time troubleshooting during go-live
Business Decision
- Analyzes options and evaluates outcomes
- Makes decisions timely to maintain momentum and progress
- Communicates decisions clearly to impacted business partners
Strategic & Operational Leadership
- Defines and drives strategic initiatives to enhance the overall client experience
- Evaluates and expands outsourcing opportunities to improve operational efficiency
- Establishes and leads a process design committee to govern, standardize, and provide national oversight for process changes
- Develops and implements professional standards for the EBG team to deliver a high-touch, white-glove client experience
- Partners with the data team to design datasets and dashboards supporting quality assurance, governance, and professional standards initiatives
- Process Knowledge – Knows both legacy and new systems thoroughly
- Communication – Skilled at explaining complex changes in simple terms
- Problem-Solving – Quickly identifies issues and escalates critical ones
- Empathy – Understands user concerns and builds trust
- Adaptability – Comfortable with ambiguity and rapid change
Job Level ZZ
Click here for some insight into our culture!
The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Skills Required
- Serve as liaison between transition project team and end-users
- Translate process changes and technical information into practical steps
- Deep understanding of legacy benefits processes and new systems
- Provide feedback during testing and pilot phases to ensure usability
- Obtain and analyze data to define process requirements
- Advocate for new processes and address colleague resistance
- Conduct hands-on training sessions and real-time troubleshooting at go-live
- Make timely business decisions to maintain momentum and progress
- Define and drive strategic initiatives to enhance client experience
- Evaluate and expand outsourcing opportunities to improve efficiency
- Establish and lead a process design committee for governance and national oversight
- Develop and implement professional standards for the Employee Benefits Group
- Partner with data team to design datasets and dashboards for QA and governance
- Strong communication, problem-solving, empathy, and adaptability skills
The Baldwin Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Baldwin Group and has not been reviewed or approved by The Baldwin Group.
-
Healthcare Strength — Health coverage includes flexible medical options, 24/7 telemedicine, mental health support, company‑paid life and disability, plus dental and vision. Feedback suggests these comprehensive offerings contribute meaningfully to total rewards.
-
Leave & Time Off Breadth — Time‑off programs span parental leave, paid holidays, paid sick days, and flexible PTO, with some teams citing unlimited PTO. Feedback suggests flexible PTO depth is a valued element of the package.
-
Equity Value & Accessibility — Equity grants are provided to all new hires. Feedback suggests broad‑based equity can enhance perceived fairness and long‑term value.
The Baldwin Group Insights
What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country. The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country. In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients. At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
