About Mirakl
Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide. For more information: www.mirakl.com.
Mirakl Connect is our platform that accelerates e-commerce growth and profitability by seamlessly connecting sellers and partners to a global network of Mirakl-powered marketplace and dropship platforms.
Your Impact
As a Customer Onboarding Specialist on the Mirakl Connect team, you will play a key role in directly onboarding new customers onto the Connect platform. You’ll be the primary point of contact guiding customers through their first interactions with the platform—ensuring a smooth, timely, and successful setup. Your work will focus on hands-on enablement: configuring accounts, educating users, and troubleshooting onboarding blockers in real-time. You’ll also empower our Marketplace clients to onboard their own sellers by equipping them with the tools, training, and resources they need to scale independently.
What You’ll Do at Mirakl- Serve as the front-line resource for new Connect customers, guiding them step-by-step through the onboarding process.
- Lead onboarding sessions, answer platform questions, and directly support configuration and setup activities.
- Monitor onboarding progress for each customer and proactively remove friction to drive fast and effective activation.
- Train Mirakl Platform customers on how to onboard their own sellers to Connect, providing clear documentation and enablement materials.
- Maintain detailed records of onboarding stages, timelines, and key actions taken—helping to optimize team operations and performance reporting.
- Host onboarding webinars and live walkthroughs to support new user activation at scale.
- Coordinate with internal and external partners on technical setup or background tasks that support onboarding progress.
- Provide structured feedback to improve onboarding flows, training materials, and customer experience across all touchpoints.
- Stay up to date on new Connect features to ensure onboarding guidance reflects the latest platform capabilities.
- Be a trusted, responsive partner to new customers—ensuring their first touchpoints with Mirakl Connect are productive, supportive, and aligned with our brand values.
What Mirakl is Looking for in a Candidate
- Bachelor's degree in Business, Marketing, Finance, or related fields; advanced degrees are a plus.
- 2+ years of experience in customer success, customer support, or account management within a fast-paced, dynamic environment.
- Proven track record in working directly with customers to educate and/or onboard them onto a new solution.
- Excellent communication and presentation skills, with the ability to handle challenging customer interactions.
- Entrepreneurial spirit and a strong drive to succeed in a fast-growing company.
#LI-Remote
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
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What We Do
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and B2B enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media. Mirakl is trusted by Macy’s, Saks, Henry Schein, The Knot, 1800-Flowers, Best Buy, Lowe's, Ulta and 450+ industry-leading businesses worldwide.
Why Work With Us
At Mirakl you will have all the advantages of a start-up environment: innovation, adaptability, autonomy, flexible process, and a real involvement in decision making. Each employee contributes to Mirakl’s success, either as a group or individually, by using their unique skills and working in harmony with our corporate values.
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Mirakl Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Benefit from one remote work day per week, with a fixed in-office team day (Team Day).
