At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
EMEA Market Solutions Director
Skillsoft is hiring an experienced Market Solutions Director to make an impact and drive ARR growth, improve retention, drive a great customer experience, and guide teams through change with clarity and pace. We are seeking a strong operator, coach, and change agent who can turn strategy into repeatable execution across the EMEA markets.
The Market Solutions Director will have the opportunity to be a player/coach and deliver regional results and own the Customer Experience and growth engine for EMEA. Overseeing the regional Market Solutions Leaders and ensuring consistent, disciplined execution across the customer lifecycle to include presales, adoption, expansion and renewal. This role operates as an executive people leader, global practice owner, and partners closely with the EMEA VP of Sales as the region's primary Go To Market change leaders for the region sustaining team confidence, clarity, and pace through continued change.
Key Responsibilities:
Lead the Geographical Market Solutions Teams
- Manage, coach, and develop the MSLs across the geography; set clear performance standards and accountability.
- Ensure Market Solutions Leaders (MSLs) execute the end-to-end customer solution lifecycle (Sale → Value → Expand → Renew) with MEDDPICC rigor and value-realization discipline.
- Build a high-performance, coaching-first culture aligned to Skillsoft's Enterprise Leadership Skills; build team capabilities systematically.
- Guarantee the MSL’s align Solutions Partners across markets to match opportunity size, complexity, and urgency.
Coach Solutioning Capability and Lead Through Transformation
- Coach MSLs and their teams on advanced solutioning - executive discovery and problem framing, solution architecture and design, value narrative and business case development, and platform and ecosystem expertise
- Steer the team through an organization in transformation: guide teams through evolving roles, new operating models, and shifting customer expectations with clarity, confidence, and pace
- Support MSLs in developing the CSM function as a strategic advisor capability - fluent in skills intelligence, data-led insight, executive engagement, and outcome-based partnership rather than reactive account management
- Support the MSLs in developing Solution Partners as expert customer-facing advisors - deep in product and platform, disciplined in solution design methodology, and credible with C-suite buying committees
- Drive adoption of AI-enabled workflows and tooling to expand strategic capacity and reduce administrative load
Deliver Regional Revenue and Customer Outcomes
- Co-own regional targets with the EMEA Geo Sales Leaders (AVP): ARR growth, retention, expansion, NPS, and platform conversion.
- Oversee regional performance management cadences to drive continuous improvement and results; escalate and resolve at-risk accounts; enable growth across accounts.
Own the Global Component – Shared / Channel Teams
- Define the charter and target operating model for global shared/channel solution teams.
- Establish rules of engagement between shared CSM pools, MSLs, direct sales, and channel partners.
- Build channel enablement content and playbooks for solution positioning through partners.
- Design coverage tiers so tier-2/tier-3 customers receive scalable, high-quality solution support.
- Report on channel-sourced ARR and shared-team utilization to the Global Solutions Leader.
Drive Cross-Regional Consistency
- Serve as a member of the Global Solutions Management team alongside peer GMSLs, the Solutions IP Team lead, and the Program Manager.
- Responsible for ensuring global standards are applied in-region while allowing appropriate local tailoring for market realities.
- Share regional insights back into the global system — customer patterns, competitive intel, and solution feedback — to inform IP and roadmap.
Cross-Functional Leadership
- Partner with the Solutions IP Team to translate defined solutions and POVs into repeatable, market-ready plays.
- Interlock with Professional Services regional leadership on clean presales-to-delivery handoffs.
- Partner with Product, Marketing, and Enablement to close feedback loops from field to global functions.
- Support the Program Manager in keeping data clean, systems used, and operating rhythm consistent.
Required Skills & Qualifications
- 12+ years of progressive management experience in enterprise PaaS spanning some combination of Sales, Customer Success, Solutions Consulting/Pre-Sales, and/or Professional Services.
- Overseeing Professional / Managed Services and Solutioning (or consulting) experience with demonstrated results driving long-term customer growth with services engagements based on business cases.
- Proven track record of delivering ARR growth, retention, and expansion in a platform and solutions-based selling motion.
- Proficient in Salesforce and Business Intelligence (BI) tools.
- Deep fluency in MEDDPICC (or equivalent), value-based selling, and end-to-end customer lifecycle management.
- Experience as a practice or system builder — designing repeatable processes, tools, or capability models adopted at scale.
- Possess a strong operational rigor with proficiency in forecasting, pipeline inspection, and data-driven outcomes
- Have a deep familiarity with EMEA market dynamics.
- Executive presence with proven ability to engage C-suite customers and internal senior leadership.
Preferred Skills & Experience
- Experience operating in a matrixed global organization and collaborating with strong partnership across Product, Professional Services, Revenue Operations, and Marketing.
- Familiarity with the Learning technologies and L&D functions, learning/talent ecosystems, and AI-enabled workforce transformation.
Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing.
Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
Skills Required
- 12+ years of progressive management experience in enterprise PaaS across Sales, Customer Success, Solutions Consulting or Pre-Sales, and/or Professional Services
- Experience overseeing Professional or Managed Services and solutioning or consulting, with demonstrated customer growth through business-case-based services engagements
- Proven record delivering ARR growth, retention, and expansion through platform and solutions-based selling
- Proficiency in Salesforce and Business Intelligence tools
- Deep fluency in MEDDPICC or an equivalent methodology, value-based selling, and end-to-end customer lifecycle management
- Experience designing repeatable processes, tools, or capability models adopted at scale
- Strong operational rigor, including forecasting, pipeline inspection, and data-driven performance management
- Deep familiarity with EMEA market dynamics
- Executive presence and ability to engage C-suite customers and senior internal leaders
- Experience operating in a matrixed global organization and partnering across Product, Professional Services, Revenue Operations, and Marketing
- Familiarity with learning technologies, L&D functions, learning and talent ecosystems, and AI-enabled workforce transformation
What the Team is Saying
Skillsoft Compensation & Benefits Highlights
How does Skillsoft ensure its pay and bonus plans are competitive?
Skillsoft’s compensation is supported by employee feedback around market-rate pay, bonus opportunities, benefits and total rewards. The company pairs compensation with flexibility, learning access and career development programs that employees describe as part of the overall value of working there.
- Market-aligned pay and bonus opportunities: Employees describe Skillsoft’s compensation as competitive, especially in roles with bonus potential. Employees surveyed on external review sites cite “salary plus bonus potential” as market rate, quarterly bonus access in sales and a strong compensation plan. A marketing employee cited “great pay,” while a solution design architect described Skillsoft as offering a “very competitive benefits and total compensation package.” (Comparably; Glassdoor)
- Performance-based rewards: Skillsoft employees point to bonus opportunities as part of the company’s rewards approach. A software engineer said their bonus was “excellent,” while sales employees cite quarterly bonus access as part of their compensation package.
- Benefits as part of total rewards: Skillsoft’s total rewards are also supported by employee comments about health benefits, insurance benefits, flexible time off, remote work and work-life balance. Employees surveyed on external review sites cite health benefits and insurance benefits as strengths, while other employees highlight great benefits, remote-first work and flexibility as part of the employee experience. (Comparably; Glassdoor)
- Growth and learning as added value: Skillsoft’s rewards approach is connected to its employee growth culture. The company provides employees with access to Percipio, Aspire Journeys, role-based pathways, instructor-led training, coaching and CAISY® simulations. Employees describe Skillsoft as a place with “continuous learning opportunities across the tech stack” and “no better place to learn and grow.”
● External signals:
○ Compensation and bonus: Employees on external review sites cite market-rate salary plus bonus potential, quarterly bonus access in sales, a strong compensation plan, “great pay” and an “excellent” bonus as compensation strengths. (Comparably; Glassdoor)
○ Total rewards: Employees on external review sites describe Skillsoft as offering “great benefits,” a “very competitive benefits and total compensation package” and benefits that support work-life balance, flexibility and employee growth. (Glassdoor)
○ Health and insurance: Employees on external review sites cite health benefits, insurance benefits and good health plans as strengths of Skillsoft’s employee experience. Mental health benefits are also listed among Skillsoft’s employee benefits. (Comparably)
○ Flexibility as a reward: Employees on external review sites connect rewards not only to pay, but also to remote work, flexible hours, flexible time off, independence and management that avoids micromanaging. (Glassdoor; Comparably)
Bottom line: Skillsoft supports competitive pay through market-rate compensation, bonus opportunities and a broader total rewards experience that includes benefits, flexibility and career development.
Skillsoft Insights
What We Do
Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide and supports a global community of more than 105 million learners. Learn more at skillsoft.com.
Why Work With Us
We help the world's biggest companies build better workforces — and we invest just as much in our own people. Learning new skills is a core part of your job here. We're fully remote, spread across the globe, and united by a shared belief that learning changes careers.
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