EHR Integration Specialist, Customer Success (Clinical Solutions)
Where your technical expertise meets real clinical impact.
Do you love untangling complex integrations and seeing the result in a better customer experience? Join Elsevier’s Customer Success team and help physicians, nurses, and care teams reach trusted clinical content right where they work: inside the EHR.
About Our Team
We exist to delight our customers. Our Customer Success team delivers clinically focused implementation services, engaging training, and go-to-market support. We partner with leading health systems, integrated health networks, and academic medical centers. You’ll work alongside collaborative colleagues who care about outcomes for clinicians and patients.
About the Role
You’re a self-starter who knows SaaS and integration workflows inside and out. In this role, you’ll be the bridge between Elsevier’s internal processes and the customers we serve. You’ll shape how we deliver our products, set the standard for technical conversations on specifications, system configuration, and back-office alignment, and refine our protocols so every customer’s experience gets better.
This is a high-visibility role. Your work will directly affect customer satisfaction and retention.
What You’ll Do
- Become the expert on the business models and rules behind each Clinical Solutions product
- Master the access and entitlement methods used across our business
- Partner with Elsevier’s Implementation Lead to match each client’s needs and technical nuances to the right Elsevier solution
- Lead complex integration conversations with customer IT teams and stakeholders
- Answer customer questions on technical requirements and integration capabilities with confidence
- Spot process improvements, then recommend, implement, and sustain them
- Maintain technical integration documentation that captures and shares best practices
- Connect teams across departments so downstream functions succeed
- Develop and refine processes for enhanced features that drive customer retention
What You Bring
Required
- Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS
- Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies
- Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio
- Ability to juggle multiple priorities and meet deadlines
- Bachelor’s degree (BS/BA) or equivalent experience
Preferred
- Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts
- Healthcare IT implementation support and project management experience
- Working knowledge of AI and machine learning concepts, with an interest in how emerging AI capabilities can improve efficiencies and end-user experience
Why You’ll Love It
You’ll solve interesting technical problems, collaborate across the organization, and see your work improve how clinicians access the knowledge they need at the point of care.
U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Maryland, the base pay range is $82,800 - $137,800. This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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Skills Required
- Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS
- Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies
- Proficiency with Confluence, Jira, Excel, Word, MS Project, and Visio
- Ability to manage multiple priorities and meet deadlines
- Bachelor’s degree or equivalent experience
- Experience integrating with or supporting EHR vendors such as Epic, Oracle Cerner, or Allscripts
- Healthcare IT implementation support and project management experience
- Working knowledge of AI and machine learning concepts
Elsevier Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elsevier and has not been reviewed or approved by Elsevier.
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Leave & Time Off Breadth — Feedback suggests paid time off spans vacation, holidays, sick days, bereavement, military leave, and volunteer time. Family-related leave options are also emphasized as part of the package.
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Healthcare Strength — Feedback suggests medical, dental, vision, life insurance, wellness initiatives, and an EAP form a comprehensive health offering. Gym support and wellbeing hubs reinforce an ongoing health and wellness focus.
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Retirement Support — Feedback suggests retirement programs include a 401(k)/retirement plan and pension options, with long-term savings vehicles such as an employee stock purchase plan also available. These elements contribute to a sense of financial security beyond base pay.
Elsevier Insights
What We Do
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care. Because informed decisions lead to better outcomes, Elsevier is a leader in information and analytics for customers across the global research and health ecosystems. Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.
