EHR Integration Specialist, Customer Success (Clinical Solutions)
Where your technical expertise meets real clinical impact.
Do you love untangling complex integrations and seeing the result in a better customer experience? Join Elsevier’s Customer Success team and help physicians, nurses, and care teams reach trusted clinical content right where they work: inside the EHR.
About Our Team
We exist to delight our customers. Our Customer Success team delivers clinically focused implementation services, engaging training, and go-to-market support. We partner with leading health systems, integrated health networks, and academic medical centers. You’ll work alongside collaborative colleagues who care about outcomes for clinicians and patients.
About the Role
You’re a self-starter who knows SaaS and integration workflows inside and out. In this role, you’ll be the bridge between Elsevier’s internal processes and the customers we serve. You’ll shape how we deliver our products, set the standard for technical conversations on specifications, system configuration, and back-office alignment, and refine our protocols so every customer’s experience gets better.
This is a high-visibility role. Your work will directly affect customer satisfaction and retention.
What You’ll Do
- Become the expert on the business models and rules behind each Clinical Solutions product
- Master the access and entitlement methods used across our business
- Partner with Elsevier’s Implementation Lead to match each client’s needs and technical nuances to the right Elsevier solution
- Lead complex integration conversations with customer IT teams and stakeholders
- Answer customer questions on technical requirements and integration capabilities with confidence
- Spot process improvements, then recommend, implement, and sustain them
- Maintain technical integration documentation that captures and shares best practices
- Connect teams across departments so downstream functions succeed
- Develop and refine processes for enhanced features that drive customer retention
What You Bring
Required
- Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS
- Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies
- Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio
- Ability to juggle multiple priorities and meet deadlines
- Bachelor’s degree (BS/BA) or equivalent experience
Preferred
- Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts
- Healthcare IT implementation support and project management experience
- Working knowledge of AI and machine learning concepts, with an interest in how emerging AI capabilities can improve efficiencies and end-user experience
Why You’ll Love It
You’ll solve interesting technical problems, collaborate across the organization, and see your work improve how clinicians access the knowledge they need at the point of care.
U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Maryland, the base pay range is $82,800 - $137,800. This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS
- Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies
- Proficiency with Confluence, Jira, Excel, Word, MS Project, and Visio
- Ability to manage multiple priorities and meet deadlines
- Bachelor's degree or equivalent experience
- Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts
- Healthcare IT implementation support and project management experience
- Working knowledge of AI and machine learning concepts, with interest in applying emerging AI capabilities
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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