The Role
Supervises lounge guest management, handles complaints, upsells products and services, ensures efficient and safe food and beverage order delivery, and manages inventory. The role requires hospitality knowledge, customer orientation, English proficiency, professional grooming, teamwork, initiative, and 1–2 years of relevant hotel, hospitality, travel, or tourism experience.
Summary Generated by Built In
JOB OVERVIEW: -
- Guest Management.
- Up-selling of products &
services.
- Handling Guest
Complaints.
- Efficient & safe delivery of
F&B orders.
- Inventory Management
Requirements
PROFESSIONAL
QUALIFICATION: -
- Graduate/Post-Graduate/Diploma/BHM in
hospitality or any other relevant/related field.
REQUIRED
SKILLSETS: -
- Proficient in English
- Customer Oriented
- Positive Attitude
- Familiarity with Hospitality
Industry Standards.
- Eager to learn.
- Personal grooming and etiquette
- Team work
- Initiative
Experience:-
- 1-2 years of experience
in hotel/Hospitality/Tavel & Tourism or any other
relevant industry.
Note: Job
responsibilities are subject to change by the employer as the
company needs and requirements of the job change.
Benefits
https://encalmit-my.sharepoint.com/:v:/g/personal/vrinda_jain_encalm_com/EUBDXxxBBvlPjc3E8S03dJEBpnAyLOreU05H7fO_yP9gUw?e=XXuUNf&nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZy1MaW5rIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXcifX0=
Skills Required
- Graduate, postgraduate, diploma, or Bachelor of Hotel Management qualification in hospitality or a related field
- Proficiency in English
- Customer-oriented attitude
- Positive attitude
- Familiarity with hospitality industry standards
- Eagerness to learn
- Personal grooming and etiquette
- Teamwork
- Initiative
- 1–2 years of experience in hotel, hospitality, travel and tourism, or a relevant industry
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The Company
What We Do
Encalm Hospitality Pvt. Ltd. develops airport hospitality experiences across India, providing lounges, airport concierge and meet-and-assist services, limousine services, spas, business facilities, and baggage care. Its mission is to bring value and convenience to air travelers through seamless services and technology integration. The company operates premium lounges and bespoke Atithya meet-and-assist services at major Indian airports.
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