About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Bangalore. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
This is a builder role for someone who is curious, business- and data-fluent, and excited about AI. The right person can take loose requirements and turn them into working prototypes or production-ready code using SQL, Python, scripts, and AI-assisted coding tools.
The role blends business operations, data architecture, and technical build work. It is a strong fit for someone who can translate messy operating needs into practical workflows, reporting, and system logic that help leaders make decisions from data.
Here's a closer look at this key role:
- Build the canonical customer operating data layer
- Connect Salesforce, Jira, Langfuse, Snowflake, product telemetry, and related sources into one usable customer view.
- Surface customer health and product adoption signals so leaders can quickly see where intervention is needed.
- Build executive-facing reporting, visualizations, and operating views for accounts, health, adoption, and leadership readouts.
- Translate lifecycle definitions and stage entry / exit criteria into system requirements.
- Build and maintain integrations, reconciliation logic, data recency checks, source-of-truth mapping, and history/backfill support.
- Support automation jobs, alerts, backend reliability, and the semantic layer that powers BI and reporting surfaces.
- Support AI summaries and account readouts with structured, attributed, current data.
- Partner with business and technical stakeholders to turn reporting needs into workflows, data structures, and durable code.
- Define requirements for stage movement, time-to-value, customer health, and product adoption.
- Maintain the architecture needed for history, freshness, reconciliation, and reporting consistency.
- Work closely with source-system owners and BI / data partners.
- Help define field hygiene, metric definitions, and data governance for customer lifecycle reporting and operations.
- Data governance mindset: you think in systems, not fixes, building and documenting standards, and hold the line on data quality over time.
- 6+ years in customer operations, lifecycle operations, CX operations, RevOps, Sales Ops, BizOps, Product Ops, data engineering, analytics engineering, systems engineering, or GTM engineering.
- Strong business acumen and comfort connecting metrics to operating decisions.
- Hands-on experience with SQL and at least one scripting language, preferably Python.
- Experience integrating SaaS systems and REST APIs and JSON.
Salesforce data model familiarity. - Familiarity with Kantata, Jira, Pendo, Langfuse, Snowflake, Power BI, Slack, or BI tools.
- Understanding of data modeling, data architecture, and how source systems feed operational reporting.
- Comfort working with messy source data and reconciliation logic.
- Comfort building working prototypes with AI-assisted coding tools, SQL, Python, scripts, or lightweight apps.
- Basic familiarity with working on SaaS systems in AWS/Kubernetes
- Strong communication skills and an eye for executive-level visual storytelling.
- Ability to build quickly without overengineering.
- Comfort analyzing trends, building forecasts, and turning data into operational recommendations.
- Deep curiosity about AI tools, systems, and applied workflows.
Preferred Experience - Experience with operational data products or customer-facing internal systems.
- Familiarity with event data, product telemetry, and usage analytics.
- Experience in fast-moving AI, infrastructure, or SaaS environments.
Click here to read our International Applicant Privacy Notice.
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Notice Regarding Use of AI in Hiring
We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at [email protected].
By submitting your application, you acknowledge this notice.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Skills Required
- 6+ years of experience in customer operations, lifecycle operations, CX operations, RevOps, Sales Ops, BizOps, Product Ops, data engineering, analytics engineering, systems engineering, or GTM engineering
- Strong business acumen and ability to connect metrics to operating decisions
- Hands-on SQL experience
- Experience with at least one scripting language, preferably Python
- Experience integrating SaaS systems
- Experience with REST APIs and JSON
- Salesforce data model familiarity
- Familiarity with Kantata, Jira, Pendo, Langfuse, Snowflake, Power BI, Slack, or BI tools
- Understanding of data modeling and data architecture
- Experience handling messy source data and reconciliation logic
- Ability to build prototypes using AI-assisted coding tools, SQL, Python, scripts, or lightweight applications
- Basic familiarity with SaaS systems in AWS and Kubernetes
- Strong communication skills and executive-level visual storytelling ability
- Ability to build quickly without overengineering
- Ability to analyze trends, build forecasts, and turn data into operational recommendations
- Deep curiosity about AI tools, systems, and applied workflows
- Experience with operational data products or customer-facing internal systems
- Familiarity with event data, product telemetry, and usage analytics
- Experience in fast-moving AI, infrastructure, or SaaS environments
What the Team is Saying
LogicMonitor Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision options are paired with mental-health resources like the Calm app and an EAP, with some plans featuring HSA contributions. Company-paid disability and basic life/AD&D insurance further bolster core coverage.
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Parental & Family Support — Access to Maven supports fertility, family planning, parenting/pediatrics, and menopause, alongside generous paid leave for birth, non-birth, and adoptive parents. Adoption assistance and travel support for certain medical care underline the emphasis on family needs.
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Leave & Time Off Breadth — North America employees are offered “unlimited” vacation complemented by a separate bank of paid sick/personal days. Additional paid time such as volunteer days and occasional wellness days expands time-off flexibility.
LogicMonitor Insights
What We Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Gallery
LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
