Hybrid: (2–3 days onsite)
Reports to: Director, Strategic Accounts
Salary Range: $68,000-73,000 /year
Nextpoint builds transformative software and services for the legal industry — making eDiscovery, case management, and litigation prep simple, fluid, and affordable for law firms of all sizes. Our secure, cloud-based platform lets teams start document review in minutes, backed by powerful analytics, an intuitive interface, and best-in-class security at every point.
We’re problem solvers, simplifiers, and challenge seekers, united by a shared goal: a great team culture and satisfied clients. We’re headquartered in Chicago’s Ravenswood neighborhood and proud to have been named one of Built In’s Best Startups to Work for in Chicago five years running (2022–2026).
RESPONSIBILITIESData Operations & Technical Execution
Master Nextpoint platform features and functionality to execute complex data imports and legacy system migrations with precision and efficiency
Develop and maintain Python scripts to automate load file manipulation, data transformation processes, and workflow optimization
Utilize advanced Excel functions (VLOOKUPs, macros, nested formulas) and third-party conversion tools to clean, manipulate, and convert complex data files across multiple formats (DAT, OPT, CSV, LFP)
Coordinate physical data transfers by shipping and receiving hard drives containing client data for imports, migrations, and secure storage while maintaining chain of custody, data integrity, confidentiality, and security
Generate custom reports and data analytics to support client case strategies and internal operational needs
Evaluate and process collected data to determine optimal import pathways into the Nextpoint platform
Client Communication & Consultation
Serve as a technical point of contact for clients facing complex data challenges, providing expert consultation and strategic guidance
Review incoming service request tickets and provide accurate cost estimates for client approval, including prompt revisions to estimates when scope changes or unexpected complications arise
Translate technical concepts into clear, actionable guidance that ensures successful adoption and effective use of eDiscovery and case management tools
Conduct client meetings to assess data requirements, discuss project scope, provide progress updates, and address technical concerns
Collaborate cross-functionally with engineering, product, and sales teams to deliver seamless client experiences and resolve escalated issues
Maintain regular communication with stakeholders to ensure alignment on project timelines, deliverables, and expectations
Workflow & Ticket Management
Manage and prioritize personal data intake queue through Zendesk ticketing system, ensuring deadlines are met and projects progress efficiently
Track and document all billable hours with 100% billability requirement, distinguishing between client-facing and internal work
Maintain organized workflows to balance multiple concurrent projects while meeting tight deadlines in a fast-paced environment
Escalate complex technical issues to Software Engineering teams when necessary, serving as the liaison between clients and technical resources
QUALIFICATIONS
1–3 years of experience in data operations, eDiscovery, technical support, or a related field.
Bachelor’s Degree in Engineering, Technology, Business, Legal, or a related field — or equivalent experience.
Advanced Excel skills (VLOOKUPs, macros, nested formulas) with hands-on experience manipulating complex datasets.
Familiarity with document load file formats (DAT, OPT, CSV, LFP) across macOS and Windows, including use of third-party conversion tools.
Strong technical troubleshooting skills — data file issues, network problems, and platform-level challenges.
Experience with ticketing systems (Zendesk, Jira, or similar) and managing concurrent workflows.
Ability to translate complex technical concepts into clear, actionable language for clients — written and verbal.
Proven ability to meet tight deadlines with exceptional attention to detail.
Client-service mindset with strong organizational skills—you take ownership of what clients need and follow through
BENEFITS & PERKS
Competitive pay commensurate with experience
Flexible hybrid schedule (2–3 days onsite)
Comprehensive health coverage — medical (BCBS PPO and HDHP/HSA options), dental and vision (Guardian)
Health, Dependent, and Transit FSA
Generous PTO, paid holidays, flexible summer hours, quarterly mental health days, and floating holidays
Annual professional development stipend
Monthly flexible benefit stipend
401(k) with company match
Free in-office lunch (3 days a week)
And more!
EQUAL OPPORTUNITY EMPLOYER
Nextpoint is an equal opportunity employer. We actively work to build a diverse team and encourage candidates of all backgrounds — including people of color and LGBTQ+ individuals — to apply. All applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Don’t see the right role? Apply anyway — we’re always looking for high-performing, curious, entrepreneurially-minded people to grow with us. Check out our client reviews on G2 and Capterra.
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What We Do
Nextpoint is a Chicago-based legal technology company that has been building cloud-based eDiscovery and litigation software since 2001. We make it simpler for law firms, corporate legal teams, and government agencies to manage the full lifecycle of litigation — from data ingestion and document review to case preparation and trial presentation. Our platform is built on the cloud, which means legal teams can access it from anywhere, process large volumes of data quickly, and scale storage without the overhead of traditional infrastructure. Built-in AI tools help reviewers surface relevant documents faster, while advanced search, analytics, and granular access controls give teams the precision they need on complex matters. We serve clients across the spectrum — from small and solo firms to AmLaw 100 firms and federal agencies — all on a predictable, per-user pricing model. Our dedicated client success team works alongside customers as a true extension of their practice, not just a support ticket queue. What sets us apart isn't just the software. It's the combination of powerful technology, expert services, and a team that genuinely understands how legal work gets done. We've stayed independent and self-funded since day one, which means our roadmap is driven by our clients, not outside investors. We're about 80 people strong, headquartered in Chicago's Ravenswood neighborhood, and we're growing. If you're interested in building tools that shape how the legal industry operates — and doing it alongside a team that moves quickly and takes the work seriously — we'd love to meet you.
Why Work With Us
Nextpoint has been independent and self-funded since 2001 — which means we build for our customers, not for investors. That autonomy shapes everything from how we prioritize our roadmap to how we treat our people. We sit at an interesting intersection: legal technology is a serious, complex industry, but we're still a team of about 80 people where
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Nextpoint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Chicago-based, with local employees in the office 2-3 days a week. We have some remote team members but tend to hire locally — we value the collaboration that comes with being in the same city.
