KeenLogic is seeking an eDiscovery / RelativityOne Consultant to support an established in-house eDiscovery program for the U.S. House of Representatives. This position will support the transition from a contractor-managed Relativity server environment to a government-owned RelativityOne instance while providing ongoing day-to-day eDiscovery support to House Committees.
The ideal candidate will have solid eDiscovery knowledge, strong customer service and problem-solving skills, and experience supporting eDiscovery technology and operations. This position will serve as a backup to the program’s primary processing expert while supporting both technical operations and House users. Mid-level eDiscovery experience is desired; however, junior-level candidates with a strong foundation and desire to learn may also be considered.
Position Details
- Contract Length: Initial engagement through the end of the current Congress, with the potential for two one-year option periods
- Schedule: Part-time; average weekly hours are anticipated not to exceed 20 hours
- Hours: Hours may vary based on program needs and consultant expertise, with seasonal reductions anticipated in October and December
- Location: Washington, DC
- Client: U.S. House of Representatives
- Solid knowledge of eDiscovery processes and workflows
- Experience supporting eDiscovery technology and operations
- Knowledge of Relativity/RelativityOne and the ability to support data processing, troubleshooting, and day-to-day platform operations
- Strong customer service and problem-solving skills
- Ability to provide technical support to users with varying levels of eDiscovery and technical knowledge
- Strong written and verbal communication skills
- Ability to develop and maintain user training materials and process documentation
- Ability to learn new processes and technology quickly
- Ability to effectively assimilate into and support the House community
- Ability to work independently and collaboratively in support of an established eDiscovery program
- Mid-level eDiscovery experience is desired
- Junior-level candidates with solid eDiscovery knowledge and a strong desire to learn may also be considered
- The consultant will serve as a backup to the program's primary processing expert, with responsibilities potentially expanding based on the needs of the House
- Provide responsive, customer-focused support to House Committees using the RelativityOne platform
- Support established eDiscovery processes and workflows
- Assist with electronic data processing and troubleshooting
- Provide day-to-day technical and user support within RelativityOne
- Support RelativityOne administration and technical operations as needed
- Serve as backup support to the program's primary processing expert
- Develop an understanding of the House community and the needs of Committee users
- Work collaboratively with internal House staff and other program resources
- Help ensure continuity and minimize disruption as technical eDiscovery functions transition from a contractor-managed environment to the House's RelativityOne environment
- Support the continued development of a sustainable in-house eDiscovery operating model
- Provide day-to-day eDiscovery and RelativityOne support to House Committees
- Support data processing and troubleshoot eDiscovery and platform-related issues
- Respond to user questions and provide customer service and technical assistance
- Support House RelativityOne administration and technical operations as needed
- Continue the refinement and execution of established eDiscovery program objectives and workflows
- Develop, update, and maintain user training materials and documentation
- Support continuity of eDiscovery operations during the transition from the current contractor-managed Relativity environment to the government-owned RelativityOne instance
- Work with internal staff to identify and resolve technical and operational issues
- Help establish and maintain sustainable processes for ongoing in-house eDiscovery operations
- Serve as backup to the program's primary processing expert
- Perform additional eDiscovery support activities based on the evolving needs of the House program
Skills Required
- Solid knowledge of eDiscovery processes and workflows
- Experience supporting eDiscovery technology and operations
- Knowledge of Relativity and RelativityOne
- Ability to support data processing, troubleshooting, and day-to-day platform operations
- Strong customer service and problem-solving skills
- Ability to provide technical support to users with varying levels of eDiscovery and technical knowledge
- Strong written and verbal communication skills
- Ability to develop and maintain user training materials and process documentation
- Ability to learn new processes and technology quickly
- Ability to effectively assimilate into and support the House community
- Ability to work independently and collaboratively in support of an established eDiscovery program
- Mid-level eDiscovery experience
- Junior-level candidates with a strong eDiscovery foundation and desire to learn may be considered
What We Do
Today’s government agencies must continually evolve to keep pace with the dynamic and rapidly changing technology landscape. To ensure continual innovation and improvement, these agencies must be able to anticipate all future needs while embracing technological advancements. At KeenLogic, we create value through differentiation, innovation, and technology to drive high-quality enterprise IT services such as help desk as a service — for government customers. We combine the latest states of “what is” with an unrealized yet needed version of “what could be.” KeenLogic operates two distinct lines of business: (1) Enterprise IT Services (Helpdesk/Service Desk) (2) Network/Internet Services (Fixed-Wireless Microwave Broadband) We have a 10-year track record of high-quality performance and service delivery and a reputation for taking exceptional care of our team. The company is well funded and capitalized to support new project ramp-up and overhead costs, has a highly experienced executive and management team, and a board of directors with over 20 years of management and operations experience. We aim to provide the highest standard of customer service to government agencies by leveraging a corporate foundation that is built on CMMI Level III business processes, leadership, and financial strength. Key attributes: • 10-year history of providing quality, customer-focused IT solutions • Excellent past performance and track record • 95% employee retention rate • Small business agility with large business resources • Secret facility clearance • Well capitalized for project ramp-up • KeenLogic is a reputed enterprise IT services and help desk solutions provider that answers today’s problems while anticipating the needs of tomorrow.
