Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown and Brown is seeking and AI & Innovation Operations Lead to join our growing team!
The ECP AI & Innovation Operations Lead is responsible for the operational readiness, integration, reliability, and lifecycle management of AI and emerging technology capabilities delivered within Enterprise Collaboration & Productivity (ECP). The role converts approved capabilities into secure, supportable production services by defining operating models, integration patterns, and support structures, and by coordinating the technical dependencies across infrastructure.
The role operationalizes capabilities that have been incubated, governed, and approved through the enterprise AI function, and executes the standards set by the accountable identity, security, architecture, and data owners. Its purpose is to establish repeatable operational and integration patterns that allow approved technologies to enter production with clear ownership, cohesive operational process, and sustainable support models.
How You Will Contribute:
AI & Innovation Operations
- Own operational readiness and day-to-day service management for implemented AI and emerging technology platforms, including service health, availability, performance, capacity, supportability, and lifecycle requirements.
- Establish operational standards, runbooks, and support procedures for ECP production capabilities.
- Work with IT Services and Change Management to define incident, problem, request, and product update workflows for these services.
- Monitor service health, performance, support trends, and operational risk; recommend actions to improve reliability and efficiency.
- Manage release readiness, production validation, and ongoing maintenance requirements.
Innovation & Emerging Technology Readiness
- Maintain awareness of emerging technologies that may affect enterprise collaboration, productivity, automation, integration, and teammate or customer experiences.
- Conduct operational readiness assessments for capabilities approved through enterprise AI governance and incubation, covering integration, identity, supportability, monitoring, capacity, and support model.
- Define reusable readiness criteria that prevent one-off implementations and reduce fragmentation across ECP services.
- Document operational findings, constraints, dependencies, and cost-to-operate for technology and governance decision-makers.
Enterprise Integration & Orchestration
- Define and maintain the integration and orchestration patterns that connect AI and emerging technology platforms with ECP collaboration and productivity services, identity, and related infrastructure.
- Ensure ECP integrations follow enterprise standards for authentication, authorization, secrets management, data handling, logging, monitoring, error handling, resilience, and lifecycle management.
- Identify duplicate or point-to-point integrations within ECP and recommend reusable services, standardized connectors, and orchestration patterns that improve scalability and reduce operational complexity.
- Partner with architecture and engineering teams so that ECP orchestration designs support observability, traceability, exception management, and appropriate human oversight.
Security, Governance & Compliance Execution
- Operationalize approved security, governance and compliance requirements within ECP platforms and integrations.
- Coordinate access models, privileged administration, environment controls, audit logging, data boundaries, retention requirements, and vendor controls with the accountable enterprise owners.
- Maintain the operational documentation and evidence needed to support reviews, audits, risk assessments, and control validation.
- Identify control gaps and operational risks within ECP services and drive remediation through the appropriate owners.
Service Transition, Vendor & Financial Operations
- Define production acceptance criteria and coordinate the transition from pilot, incubation, or project delivery into a sustainable ongoing operating model.
- Clarify service ownership, support tiers, service-level expectations, vendor responsibilities, escalation paths, and knowledge-transfer requirements before production launch.
- Coordinate vendor support, roadmap reviews, technical escalations, platform changes, and service performance discussions.
- Support financial operations by tracking consumption, licensing, cost drivers, forecasts, and optimization opportunities.
- Provide operational reporting and metrics on service health, integration status, reliability, risk, cost, and readiness.
Skills and Experience to be Successful:
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
- 10+ years in enterprise platform engineering/design, systems integration, service management, automation, or technical program delivery.
- Experience operating enterprise SaaS or cloud platforms in complex, distributed, or acquisition-driven environments.
- Working experience with user centric solution design and service delivery.
- Working knowledge of production readiness, incident and problem management, change and release management, observability, resilience, support models, and lifecycle management.
- Ability to translate technical capabilities and risks into clear operational requirements, dependency maps, runbooks, support boundaries, and decision points.
- Experience coordinating cross-functional initiatives spanning architecture, security, compliance, engineering, operations, vendors, and application owners, with strong communication, facilitation, documentation, and executive presentation skills.
- Experience operating Microsoft 365 Copilot, Copilot Studio, Claude, Power Platform, integration platforms, or API management services. Preferred
- Experience with integration architecture, orchestration, reusable connector patterns, event-driven design, and production API lifecycle management. Preferred
- Experience with IT service management, cloud financial operations, vendor management, security controls, and audit support. Preferred
- Relevant certifications in cloud, integration, automation, service management, security, or enterprise architecture. Preferred
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
- 10+ years of experience in enterprise platform engineering or design, systems integration, service management, automation, or technical program delivery.
- Experience operating enterprise SaaS or cloud platforms in complex, distributed, or acquisition-driven environments.
- Experience with user-centric solution design and service delivery.
- Working knowledge of production readiness, incident and problem management, change and release management, observability, resilience, support models, and lifecycle management.
- Ability to translate technical capabilities and risks into operational requirements, dependency maps, runbooks, support boundaries, and decision points.
- Experience coordinating cross-functional initiatives across architecture, security, compliance, engineering, operations, vendors, and application owners.
- Strong communication, facilitation, documentation, and executive presentation skills.
- Experience operating Microsoft 365 Copilot, Copilot Studio, Claude, Power Platform, integration platforms, or API management services.
- Experience with integration architecture, orchestration, reusable connector patterns, event-driven design, and production API lifecycle management.
- Experience with IT service management, cloud financial operations, vendor management, security controls, and audit support.
- Relevant certifications in cloud, integration, automation, service management, security, or enterprise architecture.
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
-
Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
-
Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
-
Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
