Your Responsibilities:
- Collaborate with the eCommerce Operations Manager, and other team members to support them with daily operational tasks.
- Support with QA process for all projects, enhancements, and campaigns to ensure that the requested functionality is in place, the content is properly translated and locally relevant, information is accurate, links are functional, and featured product is available.
- Own the ticket creation and testing process. Follow up open tickets via JIRA dashboards and present the progress to the eCommerce Operations Manager on a weekly basis.
- Be the main liaison between the Customer Service team to identify and raise the issues coming from Runner feedback.
- Conduct regular market research to identify market trends and opportunities for implementation.
- Conduct daily QA on the website to identify friction areas.
Your Qualifications:
- University student in the field of business studies, IT, or another technical field.
- Strong interest in eCommerce, digital transformation, web development.
- Keen attention to detail in planning, organization and execution of task.
- Demonstrated ability to connect the dots and find creative solutions to problems.
- Aptitude for organization, flexibility, and producing results.
- Ability to work collaboratively with diverse teams to achieve necessary results.
- Strong customer focus and ability to anticipate and react to changing plans.
- Excellent verbal and written communication skills in English. Any additional European languages are considered a plus.
- Comfortable with working virtually.
- Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community.
- Embraces and lives the Brooks values!
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What We Do
Brooks’ purpose is to inspire everyone to run their path by creating the best performance gear and experiences in the world while taking responsibility for our impact on people and the planet. Since 1914, we’ve been propelled by a never-ending curiosity with how humans move. Because, to us, movement is the key to feeling more alive. We’re all moving towards something. Whether it’s a headspace, a feeling, or a finish line.
Why Work With Us
Everyone at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values bond us together to drive our success. This means we solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day.
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