At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
The Ecommerce Inventory Control Analyst is responsible for identifying, analyzing, and addressing complex issues that impact sales, inventory, and athletes. The Ecommerce Inventory Control Analyst performs various reconciliations to ensure sales, returns, and inventory movement are recorded properly in the merchandising system. The Ecommerce Inventory Control Analyst is also responsible for working closely with the Senior Ecommerce Inventory Control Analyst to complete all reconciliations, tasks, and ad hoc requirements. When complex technical or process issues arise, the Ecommerce Inventory Control will partner with the Senior Ecommerce Inventory Control Analyst to triage issue and resolve the problem, ensuring the proper recordation of sales, returns, and inventory.
Job Duties and Responsibilities:
Review exception reporting and perform reconciliations to identify processing issues that impact customer payment, refunds, and inventory. Review exceptions and determine how to address issues to ensure customers are charged or refunded and inventory is recorded properly. Ensure quick and accurate resolution of issues. Requires continual evaluation of reconciliations and decisioning process since systems and failure points regularly change as Ecommerce ecosystem evolves.
When complex issues arise, work with the Senior Ecommerce Inventory Control Analyst to triage, escalate, and address issues. Identify system or process breakdowns that are driving exceptions. Present these issues to internal partners (technology and business teams) as well as external partners (3rd party fulfillment vendor), and collaborate with these groups to find a resolution.
Advise Customer Service team on challenging customer-facing issues. Provide expertise and knowledge on authorizations, payments, and refunds to help Customer Service work through complicated customer issues.
Assist the Senior Ecommerce Analysts with reconciliations of ecommerce fulfillment center inventory and sales. Perform variance investigations and make recommendations on how to fix discrepancies.
Identify opportunities for process improvement to increase efficiency and reduce expense. Work with cross-functional business partners and vendors to investigate opportunities and implement improvements.
Prepare monthly reporting on key Sales Audit metrics. Present reporting to leadership team to highlight issues and trends.
QUALIFICATIONS:
Bachelor's Degree - Business, Finance or Accounting
1-3 years of experience
Top Skills
What We Do
YOU LIVE AND BREATHE SPORTS. SO DO WE.
In work and in life. On the field, the court or the ice. Nothing wins like a commitment to excellence; to your team and your goals. At DICK’S Sporting Goods, it’s this kind of thinking that inspires our mission.
Our culture is the result of people who give their all and always have their head in the game. People who are Passionate, Committed, Skilled and Driven to help athletes – and one another – achieve their personal best. That includes sharing our success to fund local teams, coaches and mentors.
Sports can shape who we are and who we’re becoming. They can build character, transform communities and change lives. Our recognition of the power of sports creates a sense of purpose that empowers us to perform at the highest level for the athletes and communities we serve.
If you love sports as much as we do, join us now. Opportunities exist at our 800+ Retail Stores, 5 Distribution Centers, and Corporate/Customer Support Center in Pittsburgh. Apply online at: DicksSportingGoods.jobs
Headquartered in Pittsburgh, DICK'S also owns and operates Golf Galaxy and House of Sport stores, as well as GameChanger, a youth sports mobile app for scheduling, communications, live scorekeeping and video streaming. DICK'S offers its products through a dynamic eCommerce platform that is integrated with its store network and provides athletes with the convenience and expertise of a 24-hour storefront.
To learn more about DICK'S visit our:
Investor Relations Page: investors.dicks.com
Check Out Our Sideline Report: investors.dicks.com/news/sideline-report
Search & Apply for Jobs: dicks.com/jobs
