Ecom Customer Manager - Orijen/Acana

Posted 22 Days Ago
Be an Early Applicant
Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Mid level
Food
The Role
Manage Orijen and Acana business on Tmall Flagship Store, developing growth strategies, investment plans, sales programs, budgets, campaigns, and promotions. Lead distributor collaboration across traffic, sales operations, and value chain management. Coach distributor sales representatives, conduct business reviews, analyze market and competitor intelligence, assess distributor capability, and lead business projects. Build strong relationships while reporting performance and supporting commercial objectives in English and Mandarin.
Summary Generated by Built In

Job Description:

What will be your key responsibilities?

1.Responsible for Orijen/Acana business on Tmall Flagship Store at Champion Petfoods.

2.Set up business strategy and annual investment plans to service business growth and budget achievement.

3.Lead business with inspired sales programming, sales presentations, and product development.

4.Lead and co-work with distributor on traffic management, sales operation, value chain management, campaigns & promotions management, etc.

5.Provide leadership, training, and sales coaching to Distributor e-commerce Sales Representatives.

6.Develop and conduct quarterly and yearly business reviews with distributor and platform.

7.Consult with distributors, retailers, and industry sources and report product performance, competitor, and industry intelligence.

8.Lead business related projects. Assess market potential and distributor capability.

What are we looking for?

1.Bachelor’s degree in Sales, Marketing, or a related field.

2.Minimum 3 years’ Tmall or Ecom experience in pet food or a related industry; 0-1 experience will be preferred.

3.Develop and maintain a strong knowledge base regarding product, competitors, customers, and market activities, and communicating this knowledge in business planning meetings.

4.Knowledge of cost analysis, fiscal management, and budgeting techniques.

5.Results-oriented with demonstrated business skills related to goal setting, budgeting and reporting, and analytical abilities to assess and interpret results.

6.Mathematical abilities to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, volumes, etc., and to manage abstract and concrete variables.

7.Enthusiastic and self-motivated sales professional and interpersonal skills.

8.Industry and product knowledge, honesty, integrity, and trust.

9.Good interpersonal skills with ability to develop and sustain successful business relationships internally and externally.

10.Excellent communication skills, both written and verbal in English and Mandarin, and good listening skills, with ability to work Computer literacy, including effective working skills of Microsoft Word, Excel, ppt.

Skills Required

  • Bachelor's degree in Sales, Marketing, or a related field
  • Minimum 3 years of Tmall or e-commerce experience in pet food or a related industry
  • Strong knowledge of products, competitors, customers, and market activities
  • Knowledge of cost analysis, fiscal management, and budgeting techniques
  • Business skills in goal setting, budgeting, reporting, and analytical assessment
  • Mathematical ability to calculate discounts, percentages, volumes, and related figures
  • Sales orientation, self-motivation, and interpersonal skills
  • Industry and product knowledge, honesty, integrity, and trustworthiness
  • Ability to develop and sustain successful internal and external business relationships
  • Excellent written and verbal communication skills in English and Mandarin
  • Computer literacy, including Microsoft Word, Excel, and PowerPoint

Mars Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.

  • Healthcare Strength The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
  • Parental & Family Support Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
  • Retirement Support Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.

Mars Insights

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The Company
HQ: Mc Lean, VA
41,866 Employees
Year Founded: 1911

What We Do

For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.

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